Napletons Automotive Of Urbana

“I came in looking for a specific vehicle, I spoke with 3 different people that pointed me to 4 different buildings. Scott was the first person to take the time to locate the vehicle and show it to me. He was very kind, made the entire experience straight forward and stress free. I would highly recommend Scott to my friends and family as he takes the time and he cares. Thanks for getting me out of the PT Bruiser Scott!!! :)”

“I recently brought my car in for an oil change at Hyundai of Urbana and had a fantastic experience. My service advisor, Donnie Williams, was excellent to work with. He was professional, efficient, and made sure my vehicle was taken care of quickly.I also want to shout out Jamal White, as I have received great service from him in the past as well. Both Donnie and Jamal consistently provide top-notch customer service and make the maintenance process completely stress-free. I highly recommend the service team at Hyundai of Urbana!”

“We drove two hours to this dealership after finding a promising deal on new Sonata online. The car was just as advertised, so we took it home with us! The customer service here is unbeatable. They were straightforward, honest, transparent, and very kind through every step of the process. Both Peter and Jeff were incredible partners for us as we bought our first brand new car. My husband did weeks of research before we committed to the long drive down to Urbana, and they answered every question promptly and truthfully. We couldn't be happier with these people and the business they do. Highly recommend if you want to feel truly taken care of.”

“We purchased a 2026 Hyundai Tucson Limited Hybrid from Napleton's just one week ago, and we had a fantastic experience! Our salesman was "Mo". He let us know that he was fairly new, but honestly we wouldn't have known. He was very easy and fun to work with and never pressured us once. They didn't have the color combo we wanted on their lot, so he personally drove to a dealership a couple of hours away to get it himself! He went above and beyond to make it a great experience for us! We would absolutely do business with him again in the future. The only flaw in the process was that the "detail" clean that they gave the car before handing us the key was not so well done. The exterior looked great, but the inside needed another thorough wipe down, which we just did on our own once we got home. Maybe that was because it wasn't on their lot originally and they didn't have time, but it didn't take me more than 10 minutes to clean the spots and streaks that their detailers left behind, so they could've easily finished it. It honestly looked like they might have detailed it in the dark! But, once we got it cleaned up and took off the plastic remnants on the dashboard, it was perfect!”

“We LOVE their sales department, but their service department needs scheduling help!!! Maybe they need to hire more people!?. Their maintenance program: oil change, tire, rotation, etc. that comes with the car- you schedule an appointment at 11 and they don’t even start on your car until 2:30 in the afternoon. And at 2 pm they told me it would be only about 20-30 more minutes.I have currently been here for 4 hours and 15 minutes. No sign of my car. And believe me, they know I am here. It’s 3:15. Please take advantage if they do offer you a rental car for the day if you need to go anywhere! That is the saving grace. I unfortunately did not take them up on it. Which is shame on me. But just know they don’t do anything quickly here!”