Drive Auto Boutique

“As Geovanny requested the day I bought my vehicle, here's my review. I wanted my review to reflect my entire experience with Drive Auto Boutique—not just the day of the sale.My dad found Drive Auto Boutique through a Facebook ad.We went in looking for a Toyota Sienna or Grand Highlander. We were helped by Geovanny, who had me fill out an application. Before even showing us a vehicle, my credit was run. Geovanny took us to see a 2019 Toyota Highlander later on. We kept explaining we were looking for a Toyota Sienna (Specifically a red one we had seen on their online inventory) or Grand Highlander because we wanted a larger vehicle, but he told us that, unfortunately, the Highlander was the only vehicle I qualified for. Before agreeing to purchase the vehicle, we specifically asked if everything was good with the title, if it was clean, and whether the vehicle had ever been in an accident. We were told the title was clean and the vehicle was good to go.When we explained that the payments were over our budget, the General Manager told us he could work with us and said, "Let me see your card, I'll work the numbers." Before showing us the updated numbers or asking if we agreed, our down payment had already been charged. We were then sent to Bill in the title office to sign the paperwork. That's when we realized the payment was still higher than what had been discussed. The manager came back and said, "C'mon, it's only about a $20 difference. We'll help you refinance in 3 months." Before signing, we asked again about the title and were told, "Everything is good. Your plates will be here before your temporary expires." While reviewing my paperwork, I discovered the vehicle had two previous accidents that had not been mentioned during the sale. About a month after the purchase, after weeks of trying to get answers about my plates, the General Manager told me he could unwind my deal and put me into another vehicle. I specifically asked if that was actually possible and made it clear that I did not want my credit run again. I was assured everything could be transferred, but my credit was run anyway. After waiting nearly two hours, I was told it couldn't be done because I had just financed the Highlander. During that same visit, the General Manager admitted I actually qualified for other vehicles, even though I had originally been told the Highlander was my only option. He also told me they were still waiting for the title to be released from the auction, which explained why my registration and plates had been delayed.My temporary registration had expired, I asked for something in writing in case I was stopped while driving. The manager gave me a letter only after I specifically requested one and asked us to give them a few more days. A few more weeks passed of trying to get answers while making payments on a vehicle I couldn't legally drive. Every call ended with "They're in process," "They should be here Next week," "The manager is too busy," or "He'll call you back." I never received a callback, and Geovanny stopped answering my calls/Msgs. One receptionist even told me, "If the manager doesn't answer, that's not my problem." After almost two months, we finally got the plates. My dad picked them up and spoke to the General Manager about everything we had gone through and how poorly the situation had been handled. His response was simply, "You have your plates. Are you done? Everything else you can take up with the DMV." I understand that delays can happen. What I can't understand is the lack of honesty, communication, and accountability throughout the entire process. Had I been given clear and accurate information from the beginning, I could have made a fully informed decision. Based on my experience, I do not recommend this dealership.”

“Had a great experience with DAB GEOVANNY WAS A GREAT SALESMAN HIGHLY RECOMMEND DEFINITELY GOING BACK IN 6MONTHS 🫶🏾🫶🏾🫶🏾🫶🏾”

“Frank is the best seller !!! The experience was increible in muy first car”

“Frank was absolutely amazing to work with! He made the whole process smooth and stress-free. He listened to what I needed, gave me honest advice, and helped me find a great car that fits perfectly with my lifestyle. His professionalism and friendly attitude made me feel confident in my decision. I highly recommend Frank to anyone looking for a reliable dealer who truly cares about his customers!”

“Excellent attention form the team. Special thanks to Juan Carlos who assisted me through the whole process and make my purchase feel at ease. They have great options that adjust to all range of budgets. I highly recommend to come this place to get your car.”