Price Honda of Turlock

“Even though we didn’t end up purchasing a vehicle from Dave, he was super responsive and gave us the best price out of several other Honda dealers in the area. The only reason we purchased elsewhere was because another dealer happened to have the color we wanted. We will be taking our new Ridgeline to Price Honda’s service department after reading all the glowing reviews.”

“PRICE HONDA TURLOCK SERVICE DEPARTMENT See updates at end changing original review from 1 to 3 stars. I was very disappointed with my first appointment. I have a new (less than 3,000 miles) vehicle. The service advisor told me the car needed alignment before I explained that I came in for a software update. I asked since the vehicle had so few miles whether it would be covered by the warranty. He told me that it wouldn't that I'd have to pay for the alignment. FYI: Every vehicle that goes into the service department is passed through an alignment measurement system. All cars that showed up on the screen (I went in 3 times) needed alignment. After giving a poor review with Honda America, the service manager had the service advisor refund me what I paid, but did not refund the credit card transaction fee (3%). The service manager has made no contact with me. At that point after seeing every car needs alignment that passes through their system, I felt that something might be up that is not totally honest. The worst part is that they were unable to resolve the reason why I had originally gone in for (the software update). The service advisor told me they'd figure it out and have me go back in to make the correction. It's almost been a month and I've not received any communication from the service department. I will be taking my new car into a different Honda dealership service department to hopefully get the original problem resolved. I'm very disappointed with what had transpired with Price Honda Service in Turlock. UPDATE (1 month after original visit) I still have not heard back from Price. I was able to go to a different Honda dealer about an hour’s drive away from Turlock. Although it took them about 5 hours, they were able to update the system software. I guess I will be using this other Honda dealer in the future. Too bad Price is focused on doing wheel alignments unnecessarily to make an extra $150 and probably a whole lot of other unnecessary repairs. Very sad. UPDATE 2: The service director contacted me personally apologizing for the "misunderstandings." Although the "misunderstanding" revolved around the alignment, the original purpose of my visit, the software update was never resolved and they're still in contact with their Honda representative to resolve the issue (now over a month since the original visit). He indicated there were other customers with similar software issues. He seemed unaware that I was never contacted regarding them waiting for the software resolution. He offered to refund the 3% credit card transaction fee and to have my first lube complimentary. I appreciate he was able to "reach out" to me.”

“I had a great experience with this dealership’s service department. They repaired my car under warranty and had everything completed within a week, which exceeded my expectations. The customer service was excellent from start to finish, Emil kept me updated throughout the process, communicated clearly, and made sure I always knew what was going on with my vehicle. The entire experience was smooth, professional, and stress-free. I really appreciate their efficiency and outstanding communication. I highly recommend this dealership for anyone needing service on their vehicle!”

“We had a great experience. Nate was helpful and informative and didn’t try to pressure us into making a purchase. The showroom is lovely. Hondas have been reliable cars for us for years. We felt like we got a good deal and are very happy with our new car.”

“Great experience at this Honda as a first time buyer. Great staff as my salesman Isaiah gave me a deal I couldn’t refuse. No hidden fees or add one at such an awesome price on my new vehicle.”