Holmes Tuttle Ford Lincoln

“Absolutely disappointed Veteran. We had set out to complete the purchase on a new Ford Explorer ST. We had worked on the deal for 3 days with sales and finance only to show up and get the old we forgot to tell you play. I was up front about what we were trying to do and how we were financing the vehicle only to get told they were expecting us to put $3k down. (they slid the number in there). This was never discussed to the point we got into the financing office and got told "I just dropped those numbers in there cause i was told you were good with it." After getting upset about the change I was told "its just and extra $50 a month no big deal. I was told they could remove the warranties and we would be at the same higher payments number which was now +$100 more than discussed. After I walked out the GM called me and tried to win my business by reducing the price another $4k for the inconvenience and because I am a veteran. My issue now is that I have been fighting for 3 days to get this right and fit in my budget and now that I got so pissed took my trade-in keys and walked out because they set off my PTSD with their games. Now they want to try to get it right. How about treat your customers with respect offer them the best deal upfront instead of playing games and telling them its just a pass on a couple coffees a month. You don't know my finances and when you ask for a budget number and someone tell you that, respect it. If you are willing to drop the price $12 -$15k to get me to buy it now that I have gotten upset and walked out, than you should have been willing to do that up front. We should not have had to fight for 3 days to get a deal only to have it changed at signing. So disappointed that I will now be looking for a different vehicle altogether and a different dealer to work with. This dealer is not Veteran friendly and is Not worth the headache, for an over priced vehicle, especially from a dealer who has no respect for there customers time or money.”

“Service is wonderful! Stephanie and her team are absolutely on top of their game! I wish I knew the techs name that did the recalls! He deserves Kuddos for his attention to detail and his updates during repair. 10 out of 10! You will not get such prompt organized service anywhere else.”

“My wife and I had the best buying experience. Our salesperson Cisco really made the process easy and straightforward. Beto in finance was helpful and also made everything easy and straightforward. I don’t like the drive from Vegas to Tucson but this beats any ford dealership around Vegas! Thanks again guys!”

“I brought my vehicle in for a routine oil change and was disappointed with the overall experience. The service took significantly longer than expected for a basic oil change. When I picked up my vehicle, the oil life on the dashboard had not been reset, and there was no service sticker indicating when the next oil change is due. Additionally, the interior was left dirty—specifically the armrest, which had visible grease/oil marks, likely from the technician’s hands. This was not cleaned before returning the vehicle to me. I expect better attention to detail and basic care, especially from a dealership service department. While mistakes happen, these are small but important things that should be standard. I hope this feedback helps improve the experience for future customers.”

“Karina Martinez is the best! I have been dreading getting a new car, and started checking out a few different options to replace my Tesla model Y. A few other dealership, and the cars available were not ideal. Karina made the process so simple and I was shocked... even ENJOYABLE! She was knowledgeable, friendly, low pressure, and so easy to work with. To top it off, finance was extremely easy and enjoyable as well — no hidden agendas, and very helpful. The Mach-E is beautiful and functional, and I’m thrilled with my experience. Go see Karina ☺️❤️. Thanks Team Holmes Tuttle Ford!”