Diplomat Motors Inc

“Engages in criminally deceptive advertising, fraudulent misrepresentation of vehicle's condition, purposefully delays any resolution. Facts: On 9/19/2025 I purchased from out of state, a 2021 Toyota Sequoia Platinum for $53K, with a Carfax that stated, "no accidents", via Facetime, salesperson took me through any blemishes on the vehicle he could see but failed to point out mechanical damage to the vehicle. Vehicle was shipped to our location at our expense. My wife picked up the vehicle and immediately noticed that the back liftgate was making loud, abnormal sounds upon closing. On inspection, the actuator rod that lifts the liftgate was clearly bent, the locking mechanism was clearly damaged with excessive wear from rubbing, and as the liftgate closes and locks, it twists and distorts, leaving a gap over the top and left side of the liftgate. We immediately contacted Diplomat and talked to the salesperson you referred us to Ilya, who admitted, that their shop had done some work on the liftgate locking mechanism that wasn't working with the remote. Ilya offered $300, and I stated I wanted to bring it to a shop for a quote. The Bodyshop was able to demonstrate that the liftgate roof had been hammered on, the hinges had been hammered on, in what looks like an attempt to get the liftgate to close, bumper was full of Bondo and repainted. The estimated damage was $7500. They also noted that about 75% of the vehicle had been bonded and repainted. None of this was disclosed prior to sale. We took the vehicle to the carwash, and water leaks through the liftgate and into the cab (pictures attached). Ilya was given the estimate from the shop and commented that the estimate was "too high" and that they would fix it in their shop for cheaper, but since I was in Minnesota, there wasn't much he could do. He offered to take the vehicle back AT MY EXPENSE (About $1800 shipping). This would put me out about $4000 and no vehicle. I felt that since the damage occurred prior, and was never disclosed prior to sale, that he should be responsible for shipping costs back to him, but he refuses. He stated that repair for the vehicle was too high, that it didn't need a new bumper, and I agreed that we could repair it without a new bumper (Bodyshop felt it might fall apart due to the bonding upon re-installation) which would knock off about $2K off of the repair estimate. Illya offers $750 to go towards the $5,000+ fix for damage that occurred prior to sale. Does this seem fair? The vehicle has been sitting at the shop for 6+ weeks, and we have been unable to drive it. Illya delays getting back via text message, "doesn't get my email" at times, and has continued to delay the process of either taking the vehicle back at his expense, or fixing it. So far, we have filed complaints with the Oregon department of Justice, which Diplomat Motors has over a dozen complaints in the last two years which were similar (failure to disclose prior vehicle damage), filed a complaint with the MN department of justice, filed a complaint with the Better Business Bureau (dozens of complaints to review), and contacted our lender. Diplomat continues to delay any fair resolution as our car sits at the shop. They are in violation of several consumer protection laws, including the Oregon Unlawful Trade Practices Act and common law misrepresentation and breach of contract under Oregon law. Because of the interstate nature of the transaction, we are considering complaints to the Federal Trade Commission for violation of the Unfair and Deceptive Trade Practices Act. We, who have been incurred damages in this transaction are fully prepared to protect our rights under the law and will be updating this review with the outcome.”

“We just had our first car buying experience at Diplomat Motors and it was INCREDIBLE! Gabe was kind, patient and had great customer service. They have our business going forward. Highly recommend! Thank you Gabe!”

“Wow! A very belated but no less heartfelt thank you to Diplomat Motors for assisting with our EV purchase in June 2025. When it's all said and done, it will always come down to consistent communication and excellent customer service when making a decision like this. A huge thank you to Isaiah who embodies these qualities. He stepped up to help ensure everything was taken care of for us throughout our purchase. Isaiah is a valuable asset to Diplomat and great example of leadership and kindness; he truly made a difference! We absolutely love our new "red rocket" especially the 0 to 60 in 2.5 seconds; with no speeding tickets...yet! Cheers and many thanks to you and your team of professionals!”

“Had an awesome experience at Diplomat Motors! Gabe L was a pleasure to work with — friendly, patient, and super helpful throughout the whole process. I really appreciated how open they were to negotiating and making sure I got the best deal possible. No pressure, just honest and easy communication. Definitely recommend checking them out if you’re looking for a great car-buying experience!”

“We traded in my old 2013 Toyota Tacoma and Purchased a 2023 Toyota Tacoma TRD with very low miles! We drove down from Tacoma and had a really pleasant experience. It was a No pressure transaction. We got a good trade in price and also good price on the 2023 TRD purchase. Everything was organized and well along quickly so we could get back on the road. Everyone we dealt was friendly and respectful. I would easily go back for another purchasing the future. Thanks Gabe Luca for a wonderful experience!”