Mercedes-Benz of South Bay

“Had a wonderful experience at the Mercedes of South Bay. I dropped off my g63 for service with Emily. She was so helpful and took great care of me. Then I met Julian as I was leaving and again, had an amazing conversation. The people here are so helpful. Would highly recommend getting service here or coming to Julian for any advise on purchasing or leasing a Mercedes.”

“I recently purchased my car at Mercedes Benz South Bay and had the absolute pleasure of working with Monika Travis. She made the entire process incredibly smooth and stress free. Monika went above and beyond to make sure everything was handled perfectly, and even followed up after the purchase to ensure I was fully happy with the car and my experience. She is truly one of the best salespeople I’ve ever met. Professional, attentive, and genuinely dedicated to her customers. On top of that, everyone at the dealership was extremely friendly and welcoming, which made the whole experience even better. This is by far the best Mercedes dealership in LA and it will definitely be my first choice again in the future”

“I never imagined that a long-lost relative would accidentally sell me a car without me knowing he worked there. This journey reminded me of the importance of connections. My friend Truman Dela Cruz delivered exceptional service from start to finish, introducing me to his wonderful colleagues and friends. At the dealership, I felt a sense of belonging as the friendly manager and finance team effortlessly made the deal a smooth experience.”

“I don’t typically leave reviews, but after the experience I had with this dealer I was left with no choice. I’ve gone to this dealer about 3 times and each time there has always been some other issue that has happened since leaving my car with them. This last time I took my car in on Tuesday 9/26 for a simple oil change service, and possible B service. They basically took about 3 hours to complete an oil change and replace wiper blades, they didn’t do anything else. The service advisor Pablo M, is they type to beat around the bush. Not only that he makes little attitude comments, he thinks he’s slick, but you can see right through the fake personality. The do the service, I leave. 2 days later the car starts having a coolant leak issue and I can’t use the car. I’m stuck about 27 miles from home so now I’m paying to get the car towed back home. I called the dealer right when it happened, it was late and the dealer was closing within the hour so I get it if they can’t help me. But Pablo is telling me, “bring it in so we can figure out what the problem is” I’m like an hour away from them so I won’t make it before they close. Are you gonna wait for me to show up? and then how am I supposed to get home? Hitch a ride? I ask Pablo these questions he doesn’t give me a straight answer. All he can say is I spoke with the manager April, she’ll wait for you. Okay? What does that mean for the other issues ?? I tell him I want to speak to the manager, and he basically blows me off and says oh she can’t talk right now, she’s “closing out the month” which I already know that’s some nonsense they tell customers, so they don’t have to deal with them. I would not advise taking your car to this dealer. They don’t care about your business.”

“Had an overall great experience at the dealership! Shoutout to Yanni and Julian for helping my sister get into her new Mercedes. They were both professional, friendly, and made the process smooth from start to finish. Highly recommend working with them if you’re in the market for a new car!”