Griffin Ford Lincoln Mercury Inc

“Salesman Geraldo is the go to guy. He met my needs and was very knowledgeable about the F150. The sales manager was also able to locate the truck that I was looking for very quickly and the financing and trade deal were awesome. Thanks to everyone involved. Job well done!!!”

“I am disappointed in the Tifton Ford service department. My car was there for a week to be (fixed) knowing I was from out of town and had no vehicle. I got stuck with a rental from enterprise which I had to end up paying $300 because the ford coverage didnt cover it all. I was told the day before I had to pick up my car i had an additional $200 deductible which I had to dig up. Now the best part my ac still isnt fixed! Yes the parts were all replaced but its barely blowing cold. Now I know Georgia is hot but I know damn well before my blower motor went it blew ice cold. Not now. Plus they damaged my kickerpanel its all scratched and where they took the piece off to get to the motor out it has small gauge marks. The left rear tire which i have a screenshot of somehow lost air while it was there. I had a message on my app it was a 19 lbs. Why? Its a brand new tire! I tried calling several time and been put on hold even when I had it in the shop. I will be calling ford corporate first thing as im very disappointed amd frustrated. I only took it to the dealer because I was told they were good.”

“I highly recommend Griffin Ford! Emily was absolutely amazing she was patient and helpful during the whole process. We absolutely love our new 2025 Ford Explorer!”

“DO NOT take your vehicle here if it needs service! I have taken multiple vehicles here over the course of the last 10-12 years. Approximately 5-6 years ago the Service Department took a nose dive. EVERY time I bring a vehicle here, there are nothing but problems. For example, I brought a fleet vehicle in for multiple dash lights. 3 different times I dropped it off and left it with them for a week. They did nothing more than "have a tech drive it home for lunch" and couldn't get the dash lights to come on, so no diagnosis or repair ever made. Just let the vehicle sit outside for a week at a time on 3 different occasions. I took it to another Ford Dealer and they recognized right away it was a known issue with a TSB and had it repaired the first time. They also can't figure out how to process transactions for those paying with fleet cards. After taking my vehicles to Robert Hutson's in Moultrie and having great success, I decided to give them another chance this week on my fleet vehicle. I dropped it off on Tuesday 7/1/25 before I went out of town for a long weekend with specific instructions to take care of all open recalls, perform an oil change and tire rotation. They never call to advise of issues or even to let you know your vehicle is done. I called them today 7/7/25 only to be told the vehicle was not done yet because they couldn't get approval from GSA to pay for the replacement wiper blades and filters that I never asked for. They also didn't complete the recall because they said there was some cargo that needed to be removed from the vehicle. Service Advisor Alayna lied and tried to put the blame on me by stating "You didn't even mention the recalls until the last minute." Prior to today's phone calls, the only contact I had with them was Tuesday 7/1 when I dropped it off with instructions to complete all open recalls and while's its here, change the oil and rotate the tires. She denied any responsibility or accountability and instead hung up on me. I promptly drove down to the dealership to finish the conversation in person and retrieve my fleet vehicle. When I showed up, she again denied any accountability and claimed "I did MY job". I then had at least my 3rd conversation with Service Manager Stacey. The last time we spoke, he apologized for the terrible experience I had when brining my personal vehicle in for multiple services. On top of the other repairs/services it was supposed to be washed and vacuumed as part of the "Lincoln Promise" which never happened but worst of all, they didn't complete the oil change I asked for. When I noticed it wasn't on the receipt, I was assured by 3 different employees that they changed the oil and just didn't charge me for it, but couldn't explain why they would do this for free? They repeatedly offered to reset the oil service interval and put a new sticker on the windshield and send me on my way until I showed them the same original dirty oil filter it came in with. Only then did someone finally admit they had lied to me about the oil change. Service Manager Stacey apologized, accepted the blame and said they need to do better. At that time I asked to speak with a higher authority and was told that they weren't in, but they would take my # and have them call me. My phone never rang. Even after I called back again, no one from the dealership's management ever reached out to me. Based on my experience today, clearly they have not improved any. They don't put forth the minimal amount of effort to even call customers and let them know if there's a problem or their service is complete let alone properly diagnose and fix problems. Today after talking to Alayna and Stacey, I finally got to speak to Stacey's boss Eric. Once he heard about my experience he also agreed that they had failed and apologized. Clearly, they are not concerned with improving and instead blame the customer when they screw up. From my conversations with service dept. staff at other dealerships, they said they have heard a lot of the same complaints about Griffin Ford/Lincoln.”

“Jeraldo was an outstanding agent. I am tech-No and he sat with me going over every button, knob, and lever in the truck. He patiently waited for me to comprehend how to manipulate and apply its use. He set up my phone to interact with the truck. He has a great personality and very willing to adjust to my speed of conversation. I am so impressed with this young man. I will tell all my friends about the outstanding service I received at this dealership.”