South Pointe Chevrolet

“Danny was absolutely amazing! This was my first visit since purchasing my Chevy from South Point, so I wasn’t quite sure what to expect. Danny and the team made the entire experience so easy and took great care of me from start to finish. I truly appreciate the excellent service and how welcomed I felt. I’m very happy with my first experience and so grateful for all of their help. Thank you, Danny and the South Point team!”

“If I could give zero stars, I would!!! From the very beginning, this dealership and its employees have been incredibly disappointing to work with. Communication was virtually nonexistent, and every time an issue arose, the blame was shifted to someone else instead of anyone taking ownership and resolving the problem. The transport process was a disaster. We were repeatedly told that delays were the fault of the transport company, yet no one could provide a firm delivery date or meaningful updates. My husband ultimately had to fly to Oklahoma and drive the vehicle back to Colorado himself because we could no longer rely on the dealership to follow through. We were promised a refund of the transport fee as well as additional compensation for the rental car, hotel expenses, and inconvenience caused by their failure to deliver the vehicle as agreed. While the transport fee was eventually refunded, the additional compensation that was promised never materialized. Now, three months after purchasing the vehicle, we still cannot properly register it because the dealership has failed to provide the necessary paperwork to the DMV. Once again, no one proactively contacted us. We had to reach out ourselves, only to be told that they had "just noticed" there was an issue and would address it the following week. Unfortunately, this wasn't the first paperwork problem. The dealership needed additional signatures and arranged for a notary to come to our home. The appointment was canceled, and no one bothered to notify us that there was a problem with the scanned documents. We only learned about the issue after contacting them ourselves to ask why the appointment had been canceled. When I say there was no communication, I truly mean no communication. Promises to call back or provide updates were routinely ignored, and we were left chasing answers every step of the way. If you're considering purchasing a vehicle from this dealership, be prepared for unnecessary stress, delays, and poor communication. I would not recommend this experience to anyone. I would specifically avoid working with Trevor B. in Sales and Matthew G. in Finance based on our experience.”

“I had a very disappointing experience at South Pointe Chevrolet. When I arrived, I stood in the service area for approximately 10 minutes while multiple advisors saw me standing there and walked past me before anyone finally offered assistance. I had a very disappointing experience at South Pointe Chevrolet. I brought my vehicle in because I suspected a recently installed dashcam was causing a battery issue. I explained this to the service department when I called them that morning! After waiting, I was told by my advisor that nothing had been done to my vehicle and was handed my keys. As I was leaving, another advisor suddenly informed me that I needed to pay for a diagnostic fee that I never approved or authorized. Had this fee been explained beforehand, I could have made an informed decision. To make matters worse, my dashcam was left disconnected when my vehicle was returned, and despite being told that everything looked good, my oil was not changed even though it was around 20% oil life. The entire experience felt disorganized and poorly communicated. Being told one thing by one employee and something completely different by another, while having my vehicle returned with equipment disconnected, left me with very little confidence in the service department. I expected better communication, professionalism, and attention to detail from a dealership service center. I left feeling like the dealership was more interested in charging for services than clearly communicating with customers.”

“South Pointe’s service department always treats me and our car extremely well and their prices are very fair. The technicians also do a great job. Wonderful experience every time. Also, they can almost always can get to our car quickly. Everyone has been a pleasure to work with.”

“Brandon at South Pointe Chevrolet went above and beyond to help my family find a new car! We traded in our old vehicle to help us get the car we decided on. Brandon made sure the process went as smooth as possible and alleviated any stress about making such an important purchase. Josh also helped us with the finance side of things and was so personable and friendly. We are so happy with our decision to shop at South Pointe Chevrolet. We highly recommend this location to our friends and family and would highly recommend anyone in the market for a new or used car!”