CarMax Tulsa

“We had such a great experience. All the employees we worked with were friendly, quick, and easy to work with. Kief and Connor were fantastic, and we really appreciated both of their efforts. Kief was a great trainer and Connor was excellent, and definitely ready to do great on his own. It was so pleasant to work with them both. We will definitely recommend CarMax to anyone asking.”

“I just wanted to say I've been thrown into a situation where I hit a deer. My insurance company did not want to pay to fix it. They didn't think my car was worth it. It was still drivable but falling apart and they they wanted to Total it. Found out I had Gap called Gap. They said they would cover the 100% of it and I told him I need you to be sure because I'll keep the car if you're not sure. They guaranteed me that they would so I had to let the car go. Then I was able to file Gap after my insurance paid what they were going to pay. Found out after that Gap lied to me and screwed me and I was left with almost a $4,000 loan payment. I would never have let the car go if they would have told me the truth. I keep getting screwed over by so many car people insurance Banks and I don't trust anybody anymore with that stuff. So my job is over an hour and 15 minutes away. I need a car. We went into CarMax. We told him more worries. Me and my mother. She was going to co-sign for me and it was the most stressful situation but carmax was trying to do everything in their power to help us and it would make us not feel so stressed and they promised that they were just trying to help instead of take advantage. I didn't trust them for you because I've been screwed over too many times. Well the manager John came out and he realized how stressed out we were and told us to go and get dinner on him and he literally bought us dinner. He also told us that if we do not want the car after we get it or if we find a better deal we have 10 days to bring it back and he guaranteed they would give me my $1,000 down payment back and that they just wanted to help. Well couple days later me and my mom. We didn't feel like we got a good deal because of the interest rate and it had nothing to do with the CarMax people. They just wanted to help but we feel like we could have got a better interest rate on my mom's credit. So we went somewhere else and we found the same exact car. It was a limited and we were able to get a better interest rate. So now I went back to carmax and I told the manager of John. This is where I really need you to keep your word about what you promised and he said absolutely and I told him what was going on. I told him I want to bring the car back and I really need that down deposit back and he guaranteed me that he would give it back and I could bring the car back. No questions asked and he just wanted to make sure that we were taken care of and I am grateful that he kept his word because he could have just said no. So the one thing I have to say about carmax is they are honest and truthful and they seem to really just want to help and then in that situation they did help me. That's the first time I've had any kind of car salesman or anything like that. Help me instead of screw me so that for that reason I'm giving five stars cuz they didn't even have to do that”

“Took my 2005 Buick LaCrosse to Carmax on Monday, June 22, 2026 for appraisal and possible sale. Zayah Davis, 'sales consultant' was the individual who waited on me. Approximately 45 minutes later (after the car inspection), I am told the front and rear seats, carpet, transmission, engine and front tires are all in GOOD condition. Plus, the mileage is low at 101,583. Then the bomb drops: the 'under carriage of the frame' is damaged either from a wreck or driving over a speed bump at a high rate of speed and bottoming out!!!!????? Therefore, my appraisal offer is $1,000.00!! I am stunned since I was expecting a minimum offer of $3,500. I visited my mechanic the next morning and he and I both walked underneath the vehicle while it was up on racks and NEVER detected any damage to the vehicle! (Another mechanic verified there was no damage) My mechanic is ethical and honest and will NOT lie to anyone about the condition of their vehicle. I will NEVER recommend CarMax to anyone since, in my opinion, this Zayah Davis and the mechanic who inspected my vehicle are dishonest and unethical and set out to hoodwink a senior citizen female who came in by herself. Lynnell Bradfield”

“Easiest, quickest, most painless, no pressure, car experience I’ve ever had! I would 1,000% use carmax again and again. I was in and out in about 15 minutes. I did an express drop off to sell my vehicle. Had a check in my hand within 15 minutes of speaking with the lady helping me. Everyone was extremely helpful and did not pressure me to purchase a vehicle with them at all as I told them I was just selling that day. Amazing experience.”

“Requested an estimate quote for sale of my vehicle, whole process was quick and easy . Assigned appointment as requested. Took my vehicle in to CARMAX, walked out the door in an hour and 20 mins. Surprised how quickly everything went. Emma worked very diligently to get me processed since I had an appointment soon after with a Doctor. She accomplished task and went above and beyond to make it happen ! THANK YOU ;))”