Suburban Toyota of Troy

“I got my first new car here over the weekend. 2026 4Runner. It was a Wonderful experience. Alexis Neff was so great! She helped me with so many questions during the process and made everything so easy. If you are looking to get a great new/used vehicle, I would highly recommend Alexis at Suburban Toyota of Troy.”

“Let me just start with Nataliia. She not only made me feel welcomed once I walked into the dealership I felt right at home. Any question I had she knew exactly how to respond and kept me at ease. The moment I sat in this vehicle I just knew it was mine. Everything was just easy, including the paperwork! She made sure I was taken care of prior to the actual purchase. Please go see her I highly recommend her.”

“Absolutely terrible experience. I came in just to get a key made for my 2007 Tundra and was charged over $600. I was in a bind and needed it done ASAP, so I went through with it—but that was just the start. After dropping off my truck, they suddenly told me my alternator was “completely shot” and that the vehicle was barely drivable. They claimed they could hardly move it from the parking lot into the shop and said I’d need to pay around $1,600 to replace it—or have it towed out because it “wasn’t drivable.” That immediately felt off. I had never had a single issue with my alternator. No warning signs, no battery problems, nothing. I declined the repair and took the risk—and guess what? They gave me my truck back with the interior panels off with a bunch of wires exposed. My truck drove home perfectly fine. Not only that, I’ve been driving it every day for the past two weeks with ZERO issues. No alternator problems whatsoever. That tells me everything I need to know. It felt like a straight-up attempt to scare me into an unnecessary $1,600 repair. That’s not a mistake—that’s dishonest. To make it worse, the service advisor’s behavior was really off. Overly friendly, almost pushy, trying way too hard to get me to agree. It didn’t feel genuine—it felt like a setup. And just to top it off, I called two locksmith companies afterward… both quoted me about HALF of what I paid here for the key programming. So not only was I overcharged, I feel like they tried to take advantage of me twice in one visit. Do yourself a favor—stay far away from this place. I would not trust their service department with anything.”

“We bought our Toyota back in 2024, and after two full years of driving it, we couldn't be happier! It was honestly one of the best purchases we’ve ever made. A huge thank you to Nataliia Medvetska for helping us through the entire process. She was incredibly attentive, friendly, and professional. Nataliia is so sharp and really knows her stuff—she made everything so smooth and stress-free. If you're looking for someone who is both knowledgeable and genuinely cares about your needs, ask for her!”

“Great experience and an awesome car purchase. Natalia was so very helpful in every step of my purchase. I needed a car until mine was ready for a trip and she was able to get me a loaner and was so helpful. She stayed in direct contact with me the whole time of the purchase. Everything that was promised at the time of purchase was taken care of accordingly and professionally. Very happy customer. I highly recommend buying from her!”