Suburban Ford of Troy

“I’ve gone here a handful of times in 2026 for oil changes and regular maintenance & upkeep on my Ford Transit 250 high-roof van. I’ve had great experience so far. Prices have been reasonable to me. Communication and customer service have been top notch - I recommend speaking with Sandy; she’s professional, kind, and a clear communicator!”

“I have enjoyed my relationship with Suburban Ford in Troy. I have used the valet service which is very convenient. I told my daughter and her friend who were envious about the valet Service. Love their tracking while they have my car. I was updated on everything. Reasonable price for what I had done.”

“⭐⭐⭐⭐⭐ “I had an excellent experience with this business! From the moment I reached out, everyone was friendly, professional, and genuinely cared about providing great service. Mark, the manager in the service department, went above and beyond to ensure everything was handled properly and that I was completely satisfied. His communication, attention to detail, and dedication to customer service truly stood out. Martin in sales was truly amazing. He was knowledgeable, patient, and made the entire process easy and enjoyable. He took the time to answer all of my questions and made sure I felt confident every step of the way. The entire team was responsive, professional, and committed to providing an exceptional customer experience. I highly recommend this business and will definitely return in the future. Thank you to Mark, Martin, and the whole team for your outstanding service!” And again mark thank you for taking my stressful situation and being so truly helpful and for truly caring to help fix my problem”

“Wonderful experience! We came directly after visiting Suburban Ford of Sterling Heights. Sterling Heights did the bare minimum to meet our needs. The minute we walked into Troy, Nadine and Zaid were phenomenal in showing us options. Where we had sticking points, the team was able to add value and assurance to the deal that was both minimal cost for them, but also very meaningful to us. Service was top notch - we also appreciate Mo’s ability to get us a highly competitive rate. Will definitely be considering this dealer exclusively in the future.”

“I will never purchase a car or do business with suburban ford of Troy again. They are completely untrustworthy. Within hours of driving off the lot with my low mileage explorer ST, I found that it had a pair of defective tires, and was back at the dealership to see how they would amend the situation. They overinflated my tires and sent me back on my way (in the middle of December) and I couldn’t have felt less safe driving on the road. I went back a few days later and after road force balancing the wheels, they confirmed that two of the tires were indeed defective. I asked them if they could help me replace the 4 tires and referred to their buy 3 get 1 special. After explaining to the sales manager that I don’t have much money after purchasing a $40,000 vehicle from them they begrudgingly agreed to give me a a single free tire down the road when I was ready to purchase a set of tires. Well I went back today, and lo and behold, the same sales manager refused to give me a free tire today. Not because he couldn’t remember what we agreed to two months ago, but because he changed his mind. In addition to this fiasco, just know that when you pay for a reconditioning fee on a vehicle purchase they don’t actually care to change the engine filter or cabin air filter or care that the tires on your car are actually in good condition. In fact the tires manufacturing date they gave me on a 2023 Explorer were never even suppose to be on this vehicle in the first place as they were cheap Bridgestone tires that have since been discontinued because of safety concerns and defects. The tires also had a manufacturer date of 2020 which means even though the dealer claimed the tires were basically new they were in-fact 6 yrs old. I’ll include pictures of the filters and tires just to show you the quality this dealership is willing to sell their customers. Hope this helps you decide where you choose to purchase your vehicle. As for me, I’ll be going somewhere else.”