Suburban Hyundai Genesis of Troy

“Joshua and Shelby did an amazing work. They were very kind, patient, helpful and really supportive and competent. The whole staff is very friendly and very supportive. We felt really good at that place buying our car! Thank you guys for that amazing work with us!”

“I’m leaving this review to help future buyers avoid a misleading experience. The vehicle I purchased was advertised on Cars.com as having remote start, listed alongside built-in features like adaptive cruise control, heated seats, keyless entry, push-button start, and a power liftgate. Based on how it was presented, it was completely reasonable to believe remote start was a built-in feature of the vehicle. After purchase, I discovered the vehicle does not have a traditional remote start. The only way to use remote start is through a paid subscription, currently $150 per year. This recurring cost was not disclosed prior to purchase. When I raised the issue, the dealership offered $75 to cover only 1/2 year of the subscription. That does not come close to matching the value of what was advertised. A remote start is typically a one-time, permanent feature — not an ongoing expense the buyer must continue paying for year after year. This feels misleading, and the resolution offered does not fairly address the issue. I would strongly encourage future buyers to verify every listed feature in writing and ask whether anything requires a paid subscription before purchasing. Very disappointed in how this was handled.”

“Jake was pleasant and attentive. He listened to me and was kind and respectful. He was prompt and efficient, all work was completed very quickly and I will be back to see him next time my car needs service”

“Outstanding customer service from the sales staff. I worked with Michael Preece on my new purchase and having nothing but great things to say about my buying process. Michael was upfront and we were able to close the deal. Michael took the effort to make sure I was satisfied and I would highly recommend anyone looking into purchasing a new Hyundai to go ask for Michael Preece”

“Exceptionally knowledgeable and friendly sales and financing staff. They were able to answer all of my questions and anticipate my needs. Smoothest and most pleasant experience I’ve ever had purchasing a vehicle! I live out of state and will return there for my next vehicle purchase!”