Suburban Buick GMC of Troy

“Overall the service sucked. Purchased a 2020 Silverado within months I had sent the truck for a diagnosis 3X before finally they said it needed to be looked at. About a week later they informed me it needed a new transmission but was under warranty and shouldn’t cost me more than $400 at most. I Inquired about rental car and was told they had none. After a month of calling and leaving voicemails I finally was told by a parts advisor that my transmission was on back order with no known shipping date. After I threw a fit I was told I could get a rental. Rental process overall was ok but again sometimes the advisor was hard to reach. One day about months later I was randomly told my truck was done and I needed to pick it up with a balance of over $900. I wasn’t immediately told why but was told my previous advisor no longer worked there and that he was wrong. Upon picking up my vehicle, I noted the front bumper had a crack and scratches. I asked and was told by the manager the cameras would be reviewed just to make sure it wasn’t like that on drop off. I thought that was reasonable and left. Within 48 hours I also noticed my remote start no longer worked and the transmission seemed to be lagging again. I called and spoke to my advisor who said she would get back to me about getting it fixed. I have left a series of voicemail and made dozens of phone calls over the last month and have not gotten a respond about the damage, the remote start or the lagging transmission. I had no issues in sales but service needs some work.”

“I can’t say enough good things about the experience at Suburban Buick GMC of Troy. Since the new leadership team came in — especially General Manager — the customer experience has become truly exceptional. You can tell they genuinely think about the customer at every step of the process. From purchasing a new vehicle and having it delivered directly to my house without ever needing to step foot in the dealership, to an incredibly organized and accommodating service department with 50+ loaner vehicles available, everything feels first-class and convenient. I’ve referred numerous friends, family members, and coworkers here, and every single one of them has had a great experience and been taken care of the right way. Huge shoutout to Dane and the entire team for transforming this store from mediocre customer service into a world-class dealership experience in such a short amount of time. Highly recommend!”

“Chris E. at GMC made it so easy for me to buy my Buick. It was my first time buying a car, and he made the process so smooth and easy. He was very timely with his responses and accommodated all my requests. He even offered to come in early after I got off night shift so we could complete the process and I could go home and get some sleep. I am also very impressed with the dealership offering competitive loan rates. 10/10 recommend people purchasing a car from Troy Buick, especially from Chris!”

“I’m not typically much of a review guy, but Chris Escalante was unbelievable in every way imaginable. Was knowledgeable, intentional, patient, friendly and respectful. He’s a gentleman and ended up being the most pleasant car buying experience I’ve had. He took great care of us, and got us into a new lease that fit all of our needs. I’ve leased from many places in SE Michigan and will be back to lease my next vehicle from Chris. Greatly appreciate him and all the effort he put into making it a successful experience! Will be recommending him to all my friends and family interested in Buick/GMC. Thanks again Chris!”

“I had a great experience working with Brian Medlock. His customer service was truly top notch from start to finish. He was kind, patient, and made the entire process smooth and stress-free. I never felt pressured and always felt like my questions and concerns were genuinely heard. I also want to recognize Manager Matt Daschke and Finance Manager Tyler Buhrie, who both extended the same kindness and took great care of me throughout the process. The entire team made this a very positive experience, and I highly recommend working with them.”