Tracy Ford

“I am filing a complaint regarding what I believe were misleading sales practices and extremely unprofessional behavior during my vehicle purchase at Tracy Ford. When I went to purchase the vehicle, my family and I were negotiating the out-the-door price with the salesperson. Our understanding throughout the negotiation was that we were discussing the final out-the-door amount, meaning the total price including taxes, fees, and all required charges. The salesperson then brought in a sales manager to continue the negotiation because we were asking for a different price. After further discussion, we agreed on a price and purchased the vehicle. A couple of weeks later, when the loan paperwork came in, the numbers did not match what we understood the agreed out-the-door price to be. The final loan amount appeared to be approximately $5,000 higher than the price we believed we had agreed to. When we contacted the original salesperson, who had since left the dealership, he confirmed that our negotiation had been understood as an out-the-door price discussion. We then brought the issue to the sales manager. Instead of professionally addressing our concern, the sales manager became rude, dismissive, and aggressive. He raised his voice and used profanity during the conversation. I will acknowledge that profanity was also used on our side, but that was out of frustration after feeling ignored, misled, and spoken to disrespectfully. As customers who had just purchased a vehicle, we expected a professional explanation and a real attempt to resolve the issue, not hostility or blame. The sales manager then told us that the agreed price was only the vehicle price, not the out-the-door price, and that the additional amount was due to taxes and fees. This was not clearly disclosed during the negotiation, and it directly contradicts our understanding of the agreement. When a customer negotiates an out-the-door price, that means the final total price including all required charges. We never would have agreed to the deal if we had known the final amount would be approximately $5,000 higher than what we believed we were agreeing to. This experience has been extremely upsetting because the dealership appeared helpful and friendly before the sale, but once the vehicle was purchased and the issue came up, we felt dismissed and disrespected. Based on this experience, I believe Tracy Ford misrepresented the pricing during the sales process and failed to clearly disclose the final amount before the purchase was completed. I have also seen other customer reviews describing similar issues, which raises concern that this may not be an isolated incident. I will be contacting California DMV investigations that this matter be reviewed for possible misleading pricing, false promises, and unfair sales practices. I would also like the conduct of the sales manager reviewed due to the unprofessional way the situation was handled. I hope this complaint helps prevent other customers and families from going through a similar experience.”

“I’ve had a great experience working with Christian Schopf at Tracy Ford. He’s always helpful, professional, and takes the time to make sure everything is handled the right way. You can tell he genuinely cares about his customers and goes above and beyond to help whenever needed. Highly recommend reaching out to Christian if you’re looking for great customer service and someone you can trust!”

“My service on 4/21/26 at Tracy Ford was a great experience. I went in to have a recall service for my rear camera. The staff was very friendly and accommodating. They let me know what needed to be done and how long it would take which it took less time than they said. They offer transportation to my home and back to the dealership. I will be taking my car there for regular service maintenance from now on.”

“The entire process—from scheduling the pickup to receiving reminders and updates, all the way through delivery—was seamless and impressive. Having my truck picked up and returned while I stayed comfortably at home made the experience even better. I was genuinely surprised by how efficient everything was. The representative, Christian, was highly professional, and the drivers (my apologies for not remembering their names) were excellent as well. Together, they made this an outstanding experience. This is truly customer service at its best, and it will definitely be my go-to option for servicing both of my Ford trucks moving forward. And one more thing—the complimentary pickup service was a great bonus. Thank you! Emad.”

“TRACY FORD Meets "GRATEFUL" - VERY OLD RV Shannon, my Service Advisor was amazing. She carefully listened to my concerns, clarified the services needed for my vehicle, ordered parts and kept me informed throughout the entire process. She was incredibly professional, polite and helpful through each interaction. Mr. Miguel Camarillo, Senior technician, was simply outstanding. He listened to my concerns regarding pulling the plugs for the FIRST time in my old, 2004 Ford V-10, 5.8 RV. I had just bought it and it needed work. These engines are notorious for throwing spark plugs not torqued down or plugs breaking off and falling into the engine. Miguel understood my concerns perfectly. He performed all 8 services flawlessly & did not break a single plug. Additionally, I requested parts be saved. As a woman, the only way we will ever see what a PVC or engine valve cover looks like, is if we get to see the old parts pulled off our vehicles. Much to my astonishment, instead of just throwing all the old, dirty, greasy parts in a box, he carefully separated them out and placed them in sealed bags or covered them in plastic wrap so I would not be covered in dirt/grease. Mr. Camarillo's attention to detail, expertise with my vehicle and excellent customer service was nothing like any experience I had experienced at a Dealership Service Center. Mr. Camarillo's professionalism and technical skills are well above industry standards. He represents the very best of FORDS service culture and is the kind of technician and dealership should be proud to promote and retain. Employees like Miguel Camarillo, Shannon and Tomas Bermudez are what makes Ford great and customers eager to return. Best regards, Susan A. Feighery, M.S.”