BMW of Towson

“I recently purchased a new BMW X5 from BMW of Towson, and I couldn’t be happier with the experience. From the moment I was referred to my client advisor through delivery, the process was professional, transparent, and genuinely enjoyable. A big thank you to Ben Cohen, who made the entire experience seamless. He was knowledgeable, responsive, and patient throughout the process, taking the time to answer every question without ever making me feel pressured. Purchasing a vehicle is a significant investment, and Ben made sure I felt informed and confident every step of the way. What stood out most about BMW of Towson was the level of customer service and attention to detail. Everyone I interacted with treated me with professionalism and respect, making the buying experience feel personalized rather than transactional. If you’re shopping for a new or pre-owned BMW in the Towson or Baltimore area, I highly recommend BMW of Towson, and I would absolutely encourage you to ask for Ben Cohen. His professionalism, communication, and commitment to providing an outstanding customer experience made this one of the best vehicle purchases I’ve had. I wouldn’t hesitate to do business with him and the team again.”

“I had a great experience with my recent X7 purchase. Ben provided excellent service, and Blake did an outstanding job explaining all of the vehicle’s features in detail. I also really appreciate General Sales Manager James, who worked out a great deal based on my situation. Leon, the finance manager, went through everything in detail and clearly explained all of the services offered. Overall, the team was professional, friendly, and a pleasure to work with. I highly recommend them and would definitely return in the future!”

“I had an outstanding experience at BMW of Towson from start to finish. The entire team went above and beyond, and it truly made the car-buying process enjoyable. My salesperson was absolutely amazing—knowledgeable, patient, and genuinely focused on making sure I found exactly what I was looking for without any pressure. It’s rare to find that level of professionalism and care. What really stood out was the sales manager, who stepped out of his role and spent over 30 minutes with me during delivery, walking through the vehicle in detail and making sure I was completely comfortable with all the features. That level of attention and commitment is exceptional. And I have to give a huge shoutout to Dante in F&I—hands down the most amazing and honest finance professional I’ve ever worked with. He was transparent, straightforward, and made the entire process smooth and stress-free. This was easily one of the best car-buying experiences I’ve ever had. Highly recommend BMW of Towson to anyone looking for top-tier service and a team that truly cares.”

“Blake was phenomenal and helped. Me out tremendously when it came to replacing my totaled M440I with a new one. Dante helped me and my wife have a phenomenal deal on a brand new M440I GC and X5 and Chris was great walking my wife though her brand new BMW as she moves over to the better side of luxury. Phenomenal dealer experience for sure”

“This is the second time I have gotten service done to my BMW X5M. Both times, I have just pulled up the their service dept & they with no hesitation took my car to be fixed. Yes, these were expensive fixes but this is the only dealership that is willing to take your car in, no appointment. It is very convenient. Each time, Marty communicated very well & made sure he gave me all my options. I appreciate Marty & BMW of Towson for taking the time on car that is really not in good shape. Also a plus, they cleaned my car & that was an A+ :)) The gentleman in the service department are honest and will tell you how it is, good or bad. I know who i’ll ask for if I need to return. Thank you!!!!”