Tomball Dodge Inc

“Their service department is a joke. Set an appointment. I came in and was told oh that's just for a service advisor. I could have just come in and skipped setting an appointment. I had to explain my problem to two different service advisors despite me repeatedly telling the first one that I had an appointment. Once I explained all the issues to him he brought me inside and said oh you have a appointment with Nick, at which point I had to re-explain everything again. We then went back outside they would need the car for an entire day for a multi-point inspection, which is fine. But then I told him look my cornering light is angled and I need the body shop to look at it. The guy argued with me oh we're going to have to get the lube text to look at and then the electrical department and then the body shop. All I'm hearing at this point is $$$ for a simple alignment issue. Then I had a crack in the back tail light we'll have to have then look at that too and I'm like it's a crack, the light just needs to be replaced. I did not feel any confidence in these people. I will never return and would never recommend the dealership for service.”

“Trisha Murphy was great. From start to finish, she came thru where others had failed. On principles I was owed a car wash and a tank of gas. It fell thru the cracks but Trisha made it happen. Jeep runs great and kudos to the gentleman that first greeted me. Double kudos to the shuttle driver that took me home. Over all a great and fast experience”

“The day I purchased my vehicle from Tomball Dodge, the buying process itself was fairly smooth. Unfortunately, that's where the positive experience ended. One of the main reasons I purchased this vehicle was because it had heated seats. Before I drove off the lot, I noticed the driver's side heated seat wasn't working. I brought it to their attention, and they told me to come back the next day so they could fix it. When I called the next day to let them know I was on my way, I was suddenly told that because I had purchased the extended warranty, I had to wait 30 days before anything could be done. After waiting, I found out the warranty wouldn't even cover the repair. Since then, I've reached out multiple times by phone, text, and email, and no one has responded or made any effort to honor what I was promised. The issue was never fixed, and now I'm left with a vehicle that has a problem I have to pay to repair myself. This experience felt very misleading. They made promises to get the sale and then completely backed away once the paperwork was signed. I would not recommend Tomball Dodge based on my experience.”

“Man this was one of the best experiences ive had at a car dealership. I mean, it was also my ONLY experience, but ive heard stories of nightmares in other dealerships. Not here though. From the first call, I was introduced to this salesman Victor. And off the bat he gave me the energy and was completely transparent throughout the entire call process. He even helped me get the offer I wanted despite my families circumstances. There's a reason that dude has about 76 different awards on his desk. He's THE MAN. Him and his assistant were not only great workers, but great people as well. The process was quick and easy, and there wasn't any sign of any malice or anything of the sort. 10/10 would recommend highly. Thank you for the car.”

“Great experience! Pierre & Justin answered a lot of questions presented me with options pre-purchase then John in sales picked up and closed the deal on a vehicle I am beyond excited to have. Sharif in finance handled the transaction seamlessly and efficiently. Highly recommend your entire team!! This is the 3rd vehicle I have bought from y'all.”