Yark Ford

“It is not possible to leave a review of zero stars, so I have to give one star. That is way above what Yark Ford service has earned. They have not fixed my vehicle on the first attempt any time they have had it. You are at their mercy when using their service department. Below Yark claims they have attempted to contact me. That is as true as when they told me the car was fixed on 6/19, and I had to return it to them two weeks later. I have not gotten a call from anyone at Yark.”

“My horn completely stopped working on on my 2018 Ford Escape with no known cause. After going to two different auto shops that could not fix it or even tell me what was wrong, I went to the Ford dealership at their recommendation. Ford was able to do the repair and communicated all changes when investigating the reason behind my horn not working. Due to not having a part in stock they kept my vehicle overnight, but they provided me a rental without me needing to even ask for one after that determination. Everything was resolved timely and communicated perfectly.”

“We received excellent service from our salesman, John. He was incredibly thorough in responding to our requests and answering our questions, which made our purchase very easy. Paige was also quick and friendly, handling our financing efficiently. We drove 2 1/2 hours to make this purchase and would gladly do it again for the top-notch service we received!”

“stay away from this place if you want a vehicle that actually runs and is safe. Within 12 hours of purchasing a vehicle from them the vehicle had serious issues. They argued with me stating there were no issues. i kept insisting that it def had issues with the transmission. Make long story short i took it to yark chrysler dodge and jeep and they confirmed it had issues. My transmission needed replaced. As it was at the service center they stated it also needed a power transfer case unit and a rear differential. I recently got my vehicle back after 3 months of them having it and it still has major issues. Some of these issues i hadn’t even noticed before. sits sputtering. There was something hanging off the bottom of it, my radio just shuts off and on randomly without even touching it and my key fob no longer works. i only had the vehicle in my possession for 12 hours and noticed the issues and yet they still wouldn’t allow me to return the vehicle. Let me mention they also refused to answer my phone calls, text messages and emails until i finally got in touch with the manager Tony. They still didn’t want to help me until i mentioned to them that i had an attorney on retainer. These ppl knew they were selling me a lemon and it’s insane they’re so unprofessional to not even answer the phone. update: the transmission that was replaced by their repair shop also failed and it was inoperable. upon the transmission failing the service engine light came on. I’m assuming the failed transmission has also caused engine problems. now the vehicle is back at the dealership and they’re stating the transmission obviously needs replaced but with that being said, if they’d listen to the customer this could’ve been avoided. I’ve never dealt with such an unprofessional establishment. I’ve contacted the ohio attorney general and the BBB. i purchased this vehicle in August of 2025 and it’s been in the repair shop at their dealership pretty much the entire time.”

“Last week we were in for an oil change. It was the usual awesome treatment and quick service. I never used to take my oil changes to the dealer but the experience here makes it worth it. We have also purchased two used cars over the last 15 years from this location. Both cars were absolute keepers with no issues. Truth is we did get mistreated at a different dealer while shopping for the last used car we bought, but that's never happened here.”