Orland Toyota (IL)

“My son purchased his first car here two weeks ago on a Tuesday… what should have been an exciting experience quickly became incredibly disappointing. After the vehicle was detailed & we were about to leave, we noticed an overwhelming odor coming from the trunk—so bad it literally made you gag. The dealership scheduled him to come back on Thursday to have an ozone treatment done. When we got home, my son lifted the trunk carpet and discovered a chunky liquid pooled in the spare tire compartment. It honestly looked like vomit. (Pictures included) The next morning, he brought the car back so they could clean it out. They kept it for about three hours. Then, on Thursday, they had it for another seven hours for the ozone treatment and another full detail. While the smell has improved, it is still not gone. Even worse, there are still dried chunks of whatever was in the trunk stuck to the sides, along with crumbs and debris on the bottom. It doesn’t even look like the area was thoroughly vacuumed after them having it twice AFTER it was sold and allegedly already detailed. (Pictures afterwards included) To say this experience was less than satisfactory is a gross understatement. This was unsanitary, unacceptable & frankly disgusting. I cannot understand how a vehicle in this condition was ever put on the sales lot, let alone sold. The one bright spot in this experience was our salesman, Jacek. He was professional, responsive & genuinely tried to help. This review is absolutely not a reflection of him. If he worked at another dealership, I would gladly buy from him again. Unfortunately, because of how this situation was handled, I would never purchase another vehicle from any Kowalis dealership.”

“Visited this location for an oil change and all points inspection. I placed the appointment online, and was pleasantly greeted by Zach (service consultant) upon my arrival. He was friendly, yet professional and updated me on the status of the vehicle throughout the process. After the inspection, he reviewed recommended maintenance for my vehicle, and set up my subsequent appointment. He was thorough in his explanation of each service to be performed and the time that would be necessary for the vehicle to be at the dealer. Upon arrival for my appointment, he once again, advised me of when the vehicle would be ready for pick up. He was SPOT ON with everything. I am so excited to have a service consultant at this local dealership! I visited two other Toyota dealerships and was not at all happy with their service/staff. I will definitely recommend Zach to my family and friends that own Toyota vehicles. THANK YOU ZACH for the great service! You truly are an asset to this location and their customers.”

“The whole process of buying a new car was very easy at this location. Patrick O'Day was super helpful, honest, and upfront with us. He let us drive the car without him since he knew we already put a deposit on it. I understand these cars basically sell themselves, but he didn't push a lot of extras on us. We also appreciated the knowledge and expertise of Dan Salmon, the finance guy. Carolyn was also extremely helpful through email communication at the beginning of our car search. Orland Toyota definitely got our business easily today! Thank you for everything! The kids absolutely love our decision!”

“I had an amazing experience at Orland Toyota! My salesman, Jacek, was incredibly patient, professional, and helpful throughout the entire process. He kept me informed every step of the way and always made sure I was updated with any changes or progress. The entire staff was friendly, welcoming, and informative, which made the experience smooth and stress-free. The delivery of my new RAV4 was also such a great experience. Jacek took the time to help me set everything up in my vehicle and thoroughly explained all the features, controls, and ins and outs of how everything works. Any question I had, he answered with ease and never made me feel rushed. I truly appreciated the excellent customer service, attention to detail, and care shown throughout the entire process. Thank you, Jacek, and the Orland Toyota team for making this such a positive and exciting experience!”

“This was honestly one of the worst service experiences I’ve ever had with my Toyota Camry. From the beginning, the service department showed zero organization, no sense of urgency, and barely any basic customer care. They kept my car for a long time without giving me real updates, and when I finally got it back, the same issues were still there. Something as simple as adding air to the tire wasn’t even done. On top of that, my car was left outside in bad weather, and no one bothered to help me find it or walk me through anything. Communication was terrible, no one took responsibility, and the attitude from the staff made it pretty clear that customer concerns just weren’t important to them. There was absolutely no effort to fix the situation or make things right. For comparison, I took my car to Naperville Toyota afterward, and they handled everything quickly and professionally—no excuses, no delays. This service department is careless, unorganized, and honestly not worth your time. I’d strongly recommend taking your car somewhere else. Omar and manger John were very bad!!”