Tom Pappas Toyota

“Tiny Scanlan is an amazing salesman. He listened intently to what I wanted in a new vehicle. I ended up ordering an AWD Sienna. It took over three months for the vehicle to arrive but was well worth the wait. A couple of Siennas became available and he called me immediately to see if I was interested. I wasn’t because of the color. I appreciated Tiny keeping me informed on the progress of the build. It arrived within two days of the original prediction. The van is perfect. If you are in the market for a new car, especially a Toyota, then Tiny will completely take care of you. No pushy salesman here. I give Tiny Scanlan the highest rating there is.”

“Nick made our experience seem less. Everything was ready for us at checkout and we were out of the dealership in about an hour. My new RAV4 was clean and had a full gas tank. Pappas never disappointed. We’ve bought multiple cars from them over the years. We’ll be back for sure. Thank you.”

“We had an excellent experience purchasing a Toyota 4Runner from Pappas Toyota. "Cowboy" was our salesman throughout the process, please ask for him! He was friendly, extremely knowledgeable, and never pressured us to buy anything, which made the entire experience smooth and enjoyable. Even though the dealership is not especially close to my home, the level of service was well worth the trip. I would confidently recommend this dealership to anyone in the market for a new vehicle, and I would not hesitate to purchase from them again in the future. Truly a top-notch experience from start to finish.”

“Dakota was an outstanding Toyota salesman who made the entire car-buying experience smooth and enjoyable. He was incredibly knowledgeable about the models, patient with all our questions, and never once pushed us into anything we weren’t comfortable with. His positive attitude and straightforward honesty made the process stress-free, and he went out of his way to get us a great deal on our new vehicle. Thanks to Dakota, we’re thrilled with our purchase and will definitely ask for him again on our next visit. Highly recommend working with him!”

“*service department experience only* Dropped off my Grand Highlander Hybrid Max Platinum for its first free 5000 mile service 2 days ago. Service rep addressed my concerns, did software update, scheduled maintenance and I returned home without any issue. The next day I opened the trunk to fold third row seats and noticed the battery compartment cover not flush like it was opened and not completely closed shut, took pics. Next, I opened the cover to find the positive battery terminal cap open, it wasn't closed click-shut. Took pics, I thought may be the service reps could have been in a hurry so I closed the battery cap, panel cover and was about to close the truck and I find a tiny dent in the cargo sill plates and that's when I lost it. This is a 6 month old car and we didn't even load a bag of mulch in the back let alone a heavy metal object or a even a suitcase that could cause a dent like that in that hard metal sill plate. I clean my car every week inside out and would have noticed this small dent if it had existed before handing it over. I'm not pissed, I'm just disappointed as my service experience was good otherwise. If the tech dropped a tool on it, it's ok to let me know, I wouldn't be mad. Things happen. But assuming I wouldn't notice if they keep quiet is what their mistake was. Connecting the dots it's obvious they were trying to unplug/plugback battery terminals for software updates/part of maintenance and might've dropped a tool on sill plate during that half baked battery cap/cover closing attempt and didn't bother informing me. It's a $300 cargo sill plate I ordered from Toyota online and installed just last month, own up to any accidental mishaps during service next time please or your actual service reputation could be lost. Thanks. Edit: Also included the pic I took last month after installing the illuminated cargo sill plates for comparison. Update: Thanks to the manager Gino for addressing the issue, they replaced the sill plates at no charge. Raised the rating to 5.”