West End Lincoln

“I am writing to express my profound appreciation for the outstanding service I recently received. My initial experience, facilitated by Eric, was exceptionally smooth and positive. He was incredibly helpful and ensured that everything proceeded without a hitch. However, a few days after my visit, an unexpected issue emerged with my vehicle. It was during this period that I had the immense pleasure of interacting with Rose. Her dedication and proactive approach to resolving the matter were nothing short of remarkable. Rose truly went above and beyond to rectify the situation. She demonstrated exceptional professionalism, listened attentively to my concerns, and meticulously addressed every detail until the problem was completely resolved. Her commitment to ensuring customer satisfaction was evident in every interaction, and I was kept fully informed throughout the process. Rose's exemplary efforts transformed what could have been a frustrating experience into a testament to your team's unwavering commitment to service excellence. She is an invaluable asset, and her exceptional dedication unequivocally deserves a five-star rating. I cannot commend her highly enough. Thank you for employing such dedicated and capable individuals like Eric and especially Rose.”

“Went in on a Saturday afternoon with no appointment and by Monday afternoon was driving my new Nautilus. Jackson was a great representative for your dealer and the Lincoln brand, excellent communication and very friendly. The entire process was so streamlined and fast. The dealership was beautiful and comfortable to wait in while processing financing and finalizing the purchase. Would definitely go back when looking for my next vehicle”

“Love love love Kasey! She really put me at ease! I felt like I was just hanging out with a friend! I usually feel odd and uncomfortable and lots of pressure, but NOT THIS TIME! Kasey really changed my point of view on Sales people! She answered all my questions, she was informative and made looking for an SUV actually FUN!!! I came in looking for an Aviator but really liked the Navigator. I still have not made a decision but I won't be talking to anyone but her!!!! Thank you Kasey❤️❤️❤️”

“I should have known from the very beginning. Called about a truck, first sales person says " great shape! I'll take a video and get back to you. Never hear back from him. 2nd sales person I talk to was too lazy to go out look at the truck and tell me the exact tires and exact size and other info about the truck. I decide to make the 45 minute drive to see it for myself. 3rd sales guy seems legit. Look at the truck, seems nice. Sales guy # 3 gives me a menu with payment options using my equity in my truck for a down payment. Checked my payoff on my truck on Monday. Was a couple thousand less then what we thought. On Monday I called sales person # 3 and let him know payoff is less.He texed a new menu with new payments. I say let's do it. OK, he says fill out credit app on line, get a text saying OK, we are good when do you want to pick it up. I said I wanted to pick it up in daylight Im off Wednesday. We make an appointment for 9:30 Am Wednesday to sign paperwork and take delivery. Wednesday morning arrives and we have a snow storm. So I leave early and white knuckle the long drive to the dealership. Show up on time, lady at the desk says the sales man doesn't come in until noon but she will call him have a seat. 5 minutes later she comes over and says they sold the vehicle last night. Talk about a classless act, no dignity at all. Don't know how they sleep. No call after at all from the sales person.”

“I love West End Lincoln. From start to finish they delivered excellent customer service during the leasing process. They took the time to add the little things that add to an amazing experience. My sales person, Dave Sawtelle, communicated with me every step of the way from helping order the vehicle I wanted to delivery. He made the paperwork process easy and showed me how to work all of the fun features my 2025 Lincoln Nautilus Hybrid has to offer. Everyone on the team was friendly. I highly recommend getting your next vehicle here.”