Ken Garff Volkswagen Southtowne

“I genuinely wish my experience had been like some of the positive reviews I’ve read, but unfortunately it was the complete opposite. I wasted three hours of my Saturday. I made an appointment after being pressured to come in all week. Oscar texted me nearly every day, telling me to hurry because the two Teslas I wanted might sell. I repeatedly told him I preferred not to come in, but eventually agreed. When I arrived, Oscar was with another family for the first 30 minutes of my appointment. Another salesperson stepped in, but instead of asking what I was looking for, his first question was whether I had a down payment. When I said, “It depends,” he gave me the standard line about how putting more money down lowers the payment. I’ve purchased several vehicles before, so I politely told him, “With all due respect, that’s not how it works. It’s Saturday, I could be anywhere else, so let’s skip the games.” He immediately went to get Oscar. From there, things only got worse. Every Tesla I had specifically come to see had already been sold. We spent the next couple of hours scrolling through an iPad while Oscar repeatedly disappeared for 20–30 minutes at a time to “check” on other vehicles, only to come back and tell me those had sold too. My biggest question is: Why was I encouraged to come in and test drive vehicles that weren’t even available? Eventually I was asked if I’d consider a Volkswagen because they were having trouble locating a Tesla—even though the online inventory was full of Teslas. I made it clear from the beginning that I wasn’t interested in a VW. I guess that’s on me for expecting a VW dealership to genuinely help me buy the Tesla they advertised. The entire experience felt like a classic bait-and-switch. Oscar was friendly enough, but instead of helping me buy a car, he spent time talking about restaurants and fun things to do around Salt Lake City while Googling them. That’s nice, but I wasn’t there for a travel guide. I was there to buy a car. To make matters worse, after admitting they couldn’t help me and saying they “didn’t want to waste any more of my time” (after already wasting three hours), my information was given to another EV dealership. That salesperson called me while I was driving home, asking me to come in immediately because he could get me a “sweet deal” and have me in and out in an hour. No thanks. This experience perfectly illustrates why so many people hate buying cars. Ironically, I was a serious buyer and had cash on hand smh. Ken Garff and Oscar lost a sale that day, not because of price, but because of how my time was treated. 0/10. I will never return and would not recommend Ken Garff Volkswagen to anyone looking for a straightforward car-buying experience.”

“One of the most seamless car experiences I have had. If you were looking for a car reach out to Holly and she will find you what you were looking for. She was professional, attentive, and helped me find the right car for my 16-year-old son. Holly, thank you so much for the great customer service!”

“It's such an honor to be the first, but certainly not the last five star review for Holly. I had taken my car in for a service appt and had the opportunity to sit down with Holly and Travis, who promptly got water for my dog. They knew I considered my 2023 VW Taos my forever car and our no pressure conversations were general topics and heartwarming experiences. It was only after my dog needed to go outside that I noticed the perfect vehicle. Long story short, my forever car is still a VW Taos, now it's just a 2026 with a few more bells and whistles in a beautiful moss green two-tone. I highly recommend Holly and Southtowne Associates to provide wonderful customer service for anyone looking for their forever car.”

“I really hope that this review help you the way these guys helped me. Not all reviews should be negative and this is not the case. I will like to recognize a few team members that went above and beyond to make sure I had a 5 star experience. Oscar in Sales, Zac and Axel in finance. Without your help, I couldn’t got my dream car. From the minute I got there it was all about what I needed, not what they were going to offer me. I was able to find what I needed, based on my unique situation, and thrust me it wasn’t no 800 credit score situation. Oscar was able to listen to what I needed and what I was looking for. And we found it. Zac was able to crunch some numbers before I talked to finance, which made the process way smoother. Axel, in finance was friendly, but direct. He never gave me any false hope. I appreciate that. Since it was a Holliday weekend, we feared we would not hear back from a bank until Tuesday at the latest. Axel was able to make things happened, in his own German special way. I received a phone call with the great news that the loan was approved because he took the time to care and go that extra mile for me. Oscar, Zac and Axel, you guys are the true MVPs. Thank you. Semper Fidelis- One very greatful Jarhead”

“Thank you Oscar Peña! Zero down and 761 including a 100000 mile warranty on my new car.Thank you for being extremely patient, out going, and super positive the entire time. I was there for less time than I expected and was given a great offer considering my credit. Oscar was never too pushy about anything and was extremely helpful and dedicated to helping me find the right car. I would recommend anyone to him and dealership thank you all so much, especially you Oscar!”