Big Jays Auto Sales

“Simon was amazing!! 10/10 experience. He did everything in his power to get me approved for a new vehicle. Couldn’t ask for a better sales man. I love my new 2019 jeep”

“They were the absolute best. They pulled out every stop for me. Angela made me feel very comfortable with her hospitality. They fed me and made me feel like family. At a time when I needed a car very badly to survive, they showed up for me. Ciprani was very patient with me and calmed me when I was nervous about everything! If you need a car go to BIG JAYS asap.”

“Last summer I was looking at a BLACK 2018 jeep compass I’m from Ohio so I drove 4.5 hours to this dealership I get there and they don’t have the car they have a silver one with a bunch of scratches and burn holes inside I needed a car so I was like whatever it’s just color, me and my boyfriend were supposed to be on this deal cool they said around 250 a month with both of us on there they only put my boyfriend through mind you credit is over 700 they bring us papers they are charging us 3k extra on a 10k value car the payment sky rockets to 500 a month this place is just lies! By my third day having the jeep home I feel a transmission slip and the car over heated I have been expressing since I felt the slip that it has one Justin says oh well let’s figure out your over heating problem before the transmission I park the car until he is able to tow it back to Michigan bc I can’t drive it or it will void the warranty bc it can cause more problems so he gets it up there and only changes what I’m suggesting is wrong because I have coolant leaking inside of my car at this point my stuff is soaked in it so the heater core got changed they didn’t look deeper into it I drive all the way up to pick up my vehicle and it’s still getting hot so I refuse to take it home he keeps it for about another week or 2 and says he’s gonna have someone look at it because they can’t find the issue well that obviously didn’t happen because it was still overheating so I bring it home I take it to pep boyz to have it looked at because they can’t do their job come to find out it’s a whole cracked radiator and you’re telling me your shop couldn’t find that?? Justin is very disrespectful and doesn’t care about any issues your having truly because if he did he would just help as one would, I recently took it up for the transmission slip and he changed my valve cover gasket because I have oil all over my engine which I wanted my transmission looked at so I go pick it up and I have proof of a man telling us he took it 80mph on the highway and that there’s no slip which I definitely know there is a car doesn’t just hard shift and bump you why you’re going or after going up a hill the rpm also doesn’t get stuck if the car is running right he now wants me to bring it back because he knew my warranty was almost out so he did a lil fix and said it’s good hoping I would make it home and the miles would be over warranty I now have to find a way to tow it up because once again they’ve had my jeep 4 times and nothing is resolved THIS PLACE IS TRASH AND IF YOU CAN SUE DO IT!!! This place deserves all the bad coming their way they try to play everyone who comes into that place and when they get sued hella they’ll realize you can’t do that much dirty work!”

“So… Where do I start? I initially put in an application and they pulled my credit. They told me I was approved and that the vehicle was available. So I Uber to the dealership and when I got there they told me the car was not there even though I was told it was and was ready to put the down payment of 2500. When I initially arrived to the dealership, I told them I spoke with Evan and then I spoke with Andrew, and they were acting as if they didn’t know who either of those people were. Come to find out I was speaking with Andrew and Evan was right across the room. But for some reason, didn’t want to straight up tell me who they were! Weird right?? Then they told me that the car wasn’t there that it would be back at 6:00 PM that afternoon and that I could come in the next day and pick it up. I called ahead to ensure that the vehicle is ready, and I was told that the vehicle was ready. I Uber there again, So by this time, I’ve already spent $100 getting up to this place after they’re telling me the car is here and it’s ready. I get there the following morning as soon as they open And Andrew comes outside and walks up to me and says oh what’s up “What are you doing out here?” Then proceeded to tell me exactly why he knew I was there because the person I spoke with on the phone, made a mistake and thought that I was talking about a caravan, And proceeded to tell me that there was something wrong with the head gasket in the Jeep Grand Cherokee, and he didn’t know when it was going to be available. He tried to get me to decide on a different car, but told me I would have to put more money down. Every single car on the lot was $20,000 and up. By this time, I have already made it up in my mind I want to have nothing to do with this place. These are inexperienced sales people, and I do not recommend. No clear communication no ownership of their mess up just dry interactions as if they did nothing wrong. It’s been 3-4 since that last interaction with no follow up!”

“Huge Thanks to Simon on helping me get this car.When i tell you he was so patient with me even when i doubted myself he reassured me that he had me and would work with me in any way he could . And that he did i know for a fact I got on his nerves 😂🤦🏽‍♀️. Get at my boy for any car/ truck you need . I was really excited about the Bow too. Thanks Simon I couldn’t of done it without you.💪🏼🫶🏽💙”