Pnw Luxury Cars

“When I first came in, I met with Terrill and he assisted me. I did not speak with anyone else at that time. When I came back the second time with my wife, Terrill was not there and Jensen welcomed us. While we were speaking with him, another employee named “Cowboy Steve J” approached us, claimed that we were his customers, and insisted that he would be the one assisting us. My wife felt very uncomfortable with his attitude. Matters like that should be discussed privately, not in front of customers. After we completed the test drive and returned, he told us that the total price of the vehicle. I pointed out that the invoice he was holding already showed that I had spoken with Terrill, who had offered me a discounted price. This employee was not even aware of the price we had previously discussed. He accepted the discounted price, but when I said the maximum I would pay, he responded in a condescending manner, saying something like, “It would only be a $2 difference in your monthly payment,” in a mocking tone. I have the financial means, and even if I didn’t, that would not be the salesperson’s concern. I earn in a month what an average salesperson makes in a year — but regardless, such an attitude toward a customer is unacceptable. As a retail business owner I felt uncomfortable. Because of this employee, who clearly does not know how to treat customers with respect, we left without purchasing the vehicle — even though we had come that day fully prepared to buy it. A couple of days later, the General Sales Manager contacted me and acted as if he genuinely cared about the customer experience; however, his response did not reflect real concern or accountability. They are just an average Shoreline dealer. Don’t waste your time or money there.”

“My husband and I stopped at PNW Luxury Cars to check out a Forester and ended up having a great time trying out some fair priced luxury vehicles. Carlos was extremely helpful and pleasant to work with. We didn’t end up buying here as we found a car we liked elsewhere that better fit our needs, but I would feel confident shopping here again in the future. Definitely stop in if something catches your eye!”

“I bought a car from PNW Luxury Cars in Seattle in the past and I have to say it was the best experience I’ve ever had! Exceptional customer service. So when my mom asked where she should buy her next car, I had no hesitation recommending this place! My whole family couldn’t be happier with the over experience!”

“Definitely a luxury experience. I inquired online and got a call back from Steve in the morning. I showed up and was greeted by Carlos. They had the car gassed and cleaned up for me when I got there. Fell in love with the Infiniti immediately. I've had it for a week now and it drives like a dream. Definitely going come back in 3 years when I'm ready for my next ride. Highly recommend, ask for the staff that helped me, Steve or Carlos.”

“Impeccable customer service throughout the entire experience, from contacting about inventory to signing papers and even after driving my new car home. Steve helped make this a smooth process; great communication and accommodations when addressing questions or concerns. Genuine, trustworthy folks here, y'all 🤠”