Audi Sarasota

“Bought my first Audi yesterday and the sales people were wonderful especially Luis Colmenares. He was so patient with us and looked at all the different models and features till I finally decided. He was very knowledgeable about different brands too, very well versed in his field. Tony the sales manager (I believe) gave me more for my trade in than all the other dealers. And since it was end of month, I landed a great rebate too! Go see these guys for your next car! Oh and did I say that I LOVE my new Q8?? Add that too!”

“Ruzdhi was great! I had a great experience purchasing my Q5! Everyone at Audi Sarasota made the process from start to finish effortless! I would highly recommend. I am very happy with my car.”

“0 stars for the service department and Assistant Manager Richard Pelillo. I dropped my Audi Q7 off for recall work on Saturday 1/17 and picked it up Monday 1/19. About 10 miles after leaving, I received a drive system malfunction warning. I immediately called and was told to bring the vehicle back and drop it off. On Tuesday 1/20, Richard Pelillo called and informed me I had a coolant leak costing $6,090 after tax, stating that my coolant reservoir was “dried up” and that I should not be driving the vehicle. This was extremely confusing because when I initially picked up my car, I was given a complimentary multi-point inspection that showed no coolant leaks and indicated the coolant had been topped off. When I questioned how this could be missed, Richard told me the inspection was “basic” and that no covers are removed—so why provide a report that customers are expected to rely on? How could no covers have been removed when they were changing my alternator and my service document indicated the plugged into my battery? The next day, he contradicted himself by stating the coolant wasn’t low at the time of inspection, despite previously saying the reservoir was dry. He also suggested I consider a new vehicle due to mileage, and if I didn’t want to pay for repairs, which he later denied saying. I escalated the issue to Audi Corporate, who stated they could not assist for a multitude of reasons, one being because I declined a brake service recommendation—which has absolutely nothing to do with a misleading or negligent inspection report. I had planned to return for that service in a couple weeks, and its relevance here is baffling. When reviewing the repair quote (photo attached), I noticed the estimate included a $2,000 “KIT” with no part number, plus a pump that did have a part number. After leaving, my husband called and spoke with Austin Coberly (who was very pleasant). Austin explained that Audi frequently sees this issue, so the parts department created a kit containing all the parts they MIGHT need. In other words, customers are charged $2,000 for parts that may not even be used—and they admitted they could not specify which parts my vehicle actually required. That is unacceptable and feels fraudulent and deceptive at best. If this issue is so common that dealerships preassemble $2,000 kits, perhaps Audi should consider a recall or class action, rather than passing vague and inflated costs onto customers. Lastly, while waiting on 1/19, I overheard a service desk employee refer to a child with special needs as “acting bad” in the waiting area—spoken loudly and unprofessionally. That alone speaks volumes about the culture of this service department. This is my second Q7 (my first was stolen), and I truly loved the vehicle. Unfortunately, this experience ensures it will be my last Audi. Customers should not be treated as disposable simply because they decline a service in the moment. Transparency, integrity, and respect were completely absent here. I see they feel the need to defend themselves in other people’s negative reviews. Save yourself some time, and don’t reply back to mine. Just want to warn people to question their invoices if their unsure and advise that if you or your child have special needs, you probably shouldn’t come here because you will be judged.”

“Tom Clancy from Audi Sarasota was great to work with. I didn’t feel like he was a pushy salesman just trying to sell me a used car. He worked with me on the price of my trade in and the purchase price of my new/used vehicle.”

“We just purchased a new Audi Q7 from the Sarasota dealership, and we couldn’t be happier! This is our 4th Audi overall and our 2nd one from this location. The entire process was smooth, professional, and enjoyable. Our agent, JB Roe, was excellent—knowledgeable, helpful, and attentive to every detail. He made sure we felt comfortable and well taken care of throughout the experience. We are very happy with our new car and truly appreciate the outstanding service. Highly recommend both Audi Sarasota and JB Roe!”