Ken Garff Hyundai Southtowne

“Had a great experience from start to finish. Was able to test drive the car I was interested in with no issue. My sales person was Miya, she was very knowledgeable about the vehicle and answered all our questions. I was expecting lots of pressure typical of a car dealer but was pleasantly surprised that there was no pressure at all. From start to finish, the whole transaction took about 2 hours. The finance person, Jason, was great as well. He went over everything thoroughly and made sure we understand the options we wanted and didn't want. Their computer system went down while we were getting ready to sign the papers but we were able to take the car home still and then sign the papers online later so we didn't have to return to the dealership. Love my new 2025 Tuscon.”

“Great experience from start to finish. Carlos help us find what we really wanted and Jo made the transaction smooth and easy. Would definitely recommend!”

“I am extremely upset and disappointed in the service I received from this dealership. I dropped a 2013 Elantra off on 12/2 for recall work and, while there, mentioned that both headlights shut off at the same time and had intermittent starting issues and to please take a look. Two weeks pass, I receive zero communication. I call on Monday 12/15 and am informed that David, the service advisor, tried to call. Regardless, I have no text, email, voicemail, or missed call. I informed David that text works best. David then told me I need a battery for the starting issues, and bulbs for the headlamps, but the car will be ready to go Tuesday morning. I inquire about the headlamps, and David assured me theres continuity to the bulbs. The tech did not check the bulbs. David said he would text me when the car was finished. Tuesday comes, I, again, have to call to get an update. I am told David left, and in fact, zero work has been done to the car because it needs a battery! Without the battery the techs will not complete any recall work. Where was this info when I called on Monday? I show up on Wednesday 12/15 to pick up the vehicle. I am being charged 216 dollars for zero work being completed. I started asking David questions about the service, all of which he insisted he tried to call me. That aside, I feel like nothing is adding up. I pay David the 216 and drive two minutes down the street to have the battery checked, and guess what? Comes back completely fine. To recap- two weeks, zero communication. I was lied to about the battery being bad. I have reason to believe I was lied to about checking connections to the headlights. I was told work was done when nothing, seemingly, had even been touched. The only saving grace in this entire experience, was Jake the service manager. He looked at the notes, mentioned he had zero ground to stand on, and refunded me kindly. I strongly recommend going anywhere else for service. This entire run around, minus Jake, was handled horribly.”

“Overall, the situation left me disappointed in the dealership’s inspection standards and how management handled a clear issue so soon after purchase. I hope this review encourages more thorough inspections and better customer care moving forward. I’m giving this dealership 1 star because while my overall experience was disappointing, I do want to recognize the one positive part.. Carlos in sales. Carlos was extremely helpful, respectful, and professional throughout my purchase and follow-up. If I could give Carlos a separate 5-star review, I absolutely would. About a month after buying the vehicle, I discovered significant corrosion and acid buildup on the battery. When I brought it in, the service department performed a load test using their own equipment, and the printout clearly said “REPLACE.” The battery was only producing 437 CCA out of the required 550 and showed a health of 63%, meaning it was already failing at the time of sale. Despite that, the dealership declined to replace the battery. The service advisor mentioned the battery might fail soon but said replacement wasn’t something they could do. The sales manager I spoke with was not helpful and dismissed the concern, and when I asked for documentation of the refusal, I was told they don’t provide that.”

“The staff at Ken Garff Hyundai Southtowne was extremely professional. They were very straightforward about the pricing details (MSRP, Tax, Title, License, etc.) of the car I was interested in. A special shout out to Cole and Jordan for streamlining the process and making it a breeze to take my ride home. I would say the management went above and beyond to make a good deal! I am loving my new Tucson Hybrid!”