Gravity Autos Sandy Springs

“I genuinely tried my best to handle everything privately, but after being ignored repeatedly, I feel I have no choice but to share my experience. I came to this dealership after my previous car was totaled in an accident. I was genuinely excited to buy the Toyota 4Runner, but that excitement disappeared as soon as I noticed several cosmetic issues that were never disclosed. I had to point out every scratch and imperfection myself before signing anything. Matt, the salesman, reassured me multiple times that everything would be taken care of and kept calling the issues an “easy fix.” Because I needed a replacement car quickly, I trusted those promises — which I tremendously regret now. On the day I purchased the vehicle, Matt had the car buffed twice because the defects were so noticeable. A week later, I reached back out to Matt because some of the cosmetic issues had already started reappearing. Then, about a month later, after I finally had the car properly washed, every single cosmetic imperfection became visible again. I contacted Matt once more to let him know, and that’s when he started implying that I must have done something to the paint — even though he knew from day one that the car had these exact issues. Being blamed for pre-existing problems was extremely frustrating, and that’s what pushed me to reach out to the manager. And that’s where things continued to go downhill. I was first told the remaining issues could be fixed for $360. Then I was told not everything could even be fixed for that amount. Eventually, the manager, Adam, offered me $200 to “close the matter,” which doesn’t come close to covering what it will cost to actually fix the issues I was promised would be handled before I bought the car. On top of that, the dealership added a $1,300 “360 Protection” package to my contract without ever discussing it with me. I had to ask what the charge was, and only then did James in finance remove it — after telling me it had already been applied, which made no sense since the car still had every cosmetic flaw I pointed out to Matt. It felt sneaky and dishonest. Then there’s the warranty refund. I canceled my extended warranty months ago and received zero communication afterward. After James stopped responding, I contacted DOWC myself. They told me a portion of my refund was already sent back to the dealership in December, and the rest is being sent now. The DOWC representative even mentioned that this dealership has a bad reputation for not distributing customer refunds, which is extremely concerning and honestly makes me think the worst. What makes this even more disappointing is that my partner and I purchased two vehicles from this dealership. With that kind of business, I expected honesty and follow-through. Instead, Matt shifted the blame onto me, James completely stopped responding, and Adam stopped replying altogether once I didn’t accept his low offer. I’ve tried to handle all of this privately and respectfully, but being ignored, dismissed, and blamed for issues that were pre-existing is incredibly unprofessional. At this point, sharing my experience publicly seems like the only way to be heard. If you’re considering buying from this dealership, check every line on your contract and get every single promise in writing. Verbal assurances mean nothing once you leave the lot. All I want is what any customer should expect: to be refunded immediately for my canceled warranty and to finally receive a response from the manager instead of being ignored. I’ve been more than patient, and I truly hoped this could be resolved professionally. But based on my experience, customers deserve to know what they may be walking into.”

“Had a great experience with Henry and team. My husband and I purchased a pristine 2024 GT4RS with only 1700mi and Henry set it up to where we could just sign and drive once we got off work! Highly recommend working with this location to purchase or source your vehicles from.”

“I recently purchased a vehicle from Gravity Autos, and I felt compelled to share my experience, especially after seeing some negative reviews online. I can only speak to my own experience, but it was genuinely excellent from start to finish. Sales Experience: James, my sales consultant, was a breath of fresh air. There were absolutely no pressure tactics—he listened to what I needed, showed me appropriate options, and gave me space to think things through. It’s rare to find a salesperson who respects your time and decision-making process like he did. Management: Henry, the manager, was incredibly understanding and demonstrated real knowledge about the inventory. He took the time to answer my questions thoroughly and made sure I felt confident about my decision. His expertise was evident, and he genuinely seemed to care about matching me with the right vehicle. Financing: Vincent in finance deserves special recognition. I’ve purchased many cars over the years, and he provided the best financing experience I’ve ever had. He was transparent, efficient, and made what’s usually a tedious process surprisingly smooth and straightforward. Overall: Would I do business with Gravity Autos again? Absolutely. They have high-quality vehicles and, more importantly, a team that treats customers with respect and professionalism. I’d encourage anyone in the market for a vehicle to give them a chance—my experience was genuinely positive, and I’m very happy with my purchase.​​​​​​​​​​​​​​​​”

“My experience with gravity autos was great. DeAndre is the MAN you need to see. He made the experience simply and easy. He keeps communication with you and also very understanding. These guys want to sell cars but they make the experience so easy it's hard not to buy. Go see DeAndre. I'm loving my f250. Join the gravity family!.”

“The Gravity Experience was UHMAZING!!! Best Car-Buying Experience Ever at Gravity Auto, hands down!!! Prior to arrival and from the moment we walked in, the Matt was professional, welcoming, and genuinely focused on helping - NO pressure. #VIP The team was knowledgeable, patient, and transparent throughout the entire process. They took the time to answer all of our questions, explain every detail clearly, and made sure we felt confident and comfortable with our decision. The inventory was WAHT! impressive. What truly stood out was the level of customer service. Gravity doesn’t just sell cars; they build trust and make you feel valued as a customer. WE left feeling excited! If you’re looking for the BEST experience, call Matt at Gravity Auto. Thank you Adam, Henry, and James...YOU rock!!! Merry Xmas!!!!!”