BMW of San Francisco

“Good, low-pressure sales process, but poor warranty/etc coverage. My own fault for buying a maintenance program upgrade - should’ve known better. Was told at time of purchase I could “just call” to cancel the maintenance program upgrade if I wanted to (so long as I hadn’t used it - which I haven’t). Needless to say, calls/voicemails with requests to cancel go unresponded to, and my written request via their website to cancel my program also isn’t acknowledged. A bit disappointing from a BMW dealership, would’ve expected this type of behavior from a secondhand car shop.”

“We just bought a car from BMW SF and had a great experience. I normally shy away from new car dealers as I have never liked the process and the BS that tends to go along with this major purchase..but in this case I was pleasantly surprised. Our sales guy was Ray Manas and he was terrific from start to finish. Price negotiations were straight forward, communication was excellent at all times (our car was in production so it took a month to be delivered), and the delivery process was easy as it could be. Even the finance dept was friendly, without BS pressure. We left satisfied. I'd buy from them again and would happily recommend the dealer and especially our sales guy.”

“I had an exceptional experience at this dealership and could not be more satisfied with the level of professionalism and customer service I received. From the moment I walked through the doors, I was greeted and assisted promptly, which set the tone for an amazing experience. Michael and Admiral were outstanding throughout the vehicle purchasing process, ensuring everything was handled smoothly, efficiently, and with great attention to detail. They took the time to answer all of my questions and made the entire process straightforward and stress-free. John also did an excellent job by making the signing process quick, clear, and easy to understand. I would also like to extend my sincere thanks to Sean for his assistance with setting up the BMW app and walking me through the features, which made the transition into my new vehicle seamless. Overall, the entire team demonstrated exceptional professionalism, knowledge, and commitment to customer satisfaction. I highly recommend this dealership to anyone looking for a smooth and high-quality car-buying experience.”

“Really good experience at BMW Service San Francisco. Lawrence, the service supervisor, was professional, attentive, and made the whole process easy. I went in for an oil change and brake fluid service, and everything was handled smoothly and on time. Overall, I felt well taken care of and would definitely come back.”

“Purchased a 2026 X5 and had a great experience working with Nick Dungan! He was super responsive (responded to my texts on Christmas!), easy to talk to, not a typical aggressive car seller and wanted to figure out how to get a deal done. Very competitive pricing and great after sale service from Nick. From contact to drive off had a sale done in a week and would absolutely work with him again.”