BMW of San Antonio

“Awful Experience at BMW of San Antonio I had a terrible experience buying a car from BMW of San Antonio, and I would not recommend them to anyone. I purchased a 2021 Honda Civic Type R from this dealership. The car had multiple aftermarket modifications including a full exhaust, steering wheel, remote start, catless downpipe, and several other parts. I did not mind the modifications since I planned on doing similar upgrades myself. That said, I expected the vehicle to at least be safe, properly inspected, and functional. After only four days of ownership, the car began throwing multiple brake system warning lights that would not clear despite troubleshooting. I removed the driver side underpanel to investigate and found an absolute mess of wiring underneath the dash. This turned out to be from a poorly installed aftermarket remote start left behind by the previous owner. The wiring was faulty, sloppy, and unsafe, and it ultimately caused the car to completely stop starting. I immediately tried reaching out to my salesperson and their manager. Both told me they would get back to me. Neither of them ever did. I was repeatedly told that the car passed their so called “360 inspection” and that everything was confirmed to be in good working condition prior to sale. That statement is simply not true. There is no way a proper inspection was done if a wiring disaster like that was overlooked. Because of their lack of effort, accountability, and communication, I was forced to completely replace the front dash wiring harness myself in under a week of owning the car. No help. No follow up. No responsibility taken. Just silence. This dealership showed a complete lack of customer service and integrity once the sale was finalized. Selling a vehicle in this condition and then ignoring the customer afterward is unacceptable. I regret doing business with BMW of San Antonio and strongly advise others to be extremely cautious, especially when purchasing a non BMW vehicle from them.”

“Purchasing a new BMW 228i for my grandson from Principle was nothing short of an outstanding experience from start to finish. From the moment we walked in, we were treated with genuine professionalism, respect, and care, but what truly made this experience exceptional was the incredible dedication of my sales advisor, Cesar Arrambide. Cesar went far beyond what anyone could reasonably expect. His knowledge of the vehicle was impressive, his patience unmatched, and his attention to every detail made the entire process smooth and stress-free. He took the time to understand exactly what I was looking for, answered every question thoroughly, and never once made me feel rushed or pressured. Instead, he made me feel valued and confident every step of the way. What truly stands out is that Cesar didn’t just “do his job,” he went overboard in the best possible way to make sure everything was perfect. From coordinating every step seamlessly to making sure the delivery experience felt special and memorable, his level of service was nothing short of extraordinary. It felt less like a transaction and more like being guided by a trusted friend. Thanks to Cesar and the outstanding team at Principle, what could have been a routine purchase turned into a truly great and joyful experience, one my grandson will always remember. My grandson absolutely loves his BMW 228i, and I couldn’t be happier with both the car and the way we were treated. If you’re looking for excellence, integrity, and a world-class car-buying experience, I wholeheartedly recommend Principle—and I especially recommend asking for Cesar Arrambide. You will not be disappointed.”

“I recently purchased a BMW 840i xDrive from BMW of San Antonio, and the entire experience was excellent from start to finish. My salesperson, Ryan Haddock, was amazing professional, knowledgeable, and truly committed to making the process smooth and stress-free. He answered every question and made sure I felt confident in every step of the purchase. The dealership is very military friendly, and their respect and support really stood out throughout the experience. The 840i had a few cosmetic issues, and the dealership took care of every concern I had. They addressed the issues promptly and made sure everything was handled the right way before I drove off. They also provided a very reasonable trade-in value for my BMW 430i, which made the upgrade even more worthwhile. Overall, the customer service, professionalism, and attention to detail were outstanding. BMW of San Antonio and Ryan Haddock truly earned a 5-star review from me. I highly recommend them to anyone looking for a top-tier car-buying experience.”

“From the very first moment I showed interest in a vehicle online, Principal MINI of San Antonio made the experience exceptional. Within minutes, I received a warm and prompt response from Yessica, who was truly a standout. She guided me through every step of the process without ever being pushy. Instead, she perfectly embodied the dealership’s reputable and customer-friendly approach. Not only did Yessica explain the dealership’s philosophies and make me feel completely at ease, but the entire team went out of their way to accommodate me, especially since I was coming from Houston. They even made the financing process a breeze, meeting me exactly where I needed them to. In the end, I absolutely fell in love with the car I purchased, and I’m genuinely thrilled to be part of the Principal MINI family. This dealership truly sets a new standard for customer service in the car-buying world, and I couldn’t be happier with my experience.”

“Four cars later, I can proudly say I’m officially part of the BMW family—thanks to Principle BMW! Huge shoutout to Ryan for his outstanding customer service and deep knowledge of the vehicles. He made the experience smooth and enjoyable every time. And of course, Cameron—the best finance advisor you could ask for. If you’re looking for a package that truly fits your budget, Cameron will guide you from start to finish with care and expertise. This team is the reason I keep coming back!”