Honda of Salem

“Edited update 2) Received my car back! Leo was great with communication on my cars timeline and any other services my vehicle needed. They provided a nice loaner for the week and change my car was in the shop for a warranty covered repair. However - when I used to use dealerships a lot for my vehicles, they would typically wash your car before returning, even a quick vacuum. My steering wheel had a greasy feeling. I guess maybe they don’t give your car back clean and you have to ask? Kinda meh. Luckily my husband worked at a dealership for years and can do the remaining services for way cheaper. They quoted me $460 without labor, for a $110 part that my husband will do. Dealers are spendy! Edited update 1) Leo in the service department has been so wonderful to work with. My transmission light issue was covered by an extended warranty, but they have given me a nice loaner for a couple weeks while it gets fixed. He’s been good with communication and what other services my car needed. They took care of us and made it right. Old; Can’t do much of a review yet so I’ll update come Monday :) Came in with my TSP light on at 2:25pm on a Saturday. The guy (not the service manager, pretty sure it was a mechanic) said they are done at 3:00 and he can’t help. It’s barely 2:30? It’s not some crazy thing we just wanted it scanned to see what the issue is. My husband worked at a dealership for a long time and that’s definitely not how they operate.”

“I appreciate the experience I had with the service department. The people, the diagnostic services, the quality of the parts, and the waiting area with coffee were all wonderful. Also, that I was able to just show up without an appointment and they fit me in.”

“I want to take a moment to share how great my experience was. Cisco Garcia was incredibly helpful, honest, and professional throughout the entire process. He made everything clear, answered all my questions, and made sure I felt confident in my decision. What really stood out was the entire team and how much they genuinely care about their customers. Mike Peters came out personally as a manager to congratulate me, which meant a lot and showed their appreciation. Matt, the GM, made sure I was fully taken care of and that everything went smoothly. Scott in finance made signing easy, straightforward, and completely pressure-free, which I really appreciated. Matt Raider made the experience even better with his positive attitude, a big smile, and a high five at the end. I also want to recognize Sean, Ashley, Jordan and Mauricio in service. They’ve always stayed late when needed, answered my questions, and made sure to follow up and call when service was due. That level of dedication doesn’t go unnoticed. This is my third vehicle I’ve bought from them, and that says everything. Their friendliness, honesty, and professionalism have earned my loyalty. I keep coming back because I trust them, and I highly recommend them to anyone looking for a great, honest car-buying and ownership experience.”

“I brought my 2025 honda hr-v to this svc center for a bearing noise (under warranty). They told me the rear brakes and tires need replaced and said there's nothing wrong with any bearings, which later now are making an awful howl. They charged me $195 for the assessment since they couldn't find a problem with what I came in for. Well, here are photos of the rear brake pads and tires. They wanted to do over $2,000 of work on this new car. Thankfully I declined.”

“Before I go into my rating I want to stress that the service writers and techs I have dealt with are wonderful. This rating reflects the poor technology of Lithia. When I purchased my Honda there was a recall not completed, I would ask at oil changes about the recall but parts were not available, 711 days later my wife got a text message we could get the recall done. I asked for the earliest time the week of Jan. 19-23, text came back for 8:00 a.m. on the 19th which I accepted. Five minutes later a text came that 8:00 was booked, 7:30 a.m. was open, again I accepted. A few moments later a text came that the system was down and I would get a call to schedule, nothing that day (15th) nor the next day, nor Saturday. I decided to just show up on Monday, the 19th at 7:30 a.m. and sure enough I wasn't scheduled. Ashley took over and got me in....she was GREAT! The tech did a wonderful video of his checking my car and he found an issue. I was sent the video and given an opportunity to "get an estimate," nothing, I texted, attempted to call, nothing. I stopped in person this morning and once again nothing had gotten through to Ashley. She promptly got me scheduled for the repair. This is a nearly 30 mile round trip and this isn't my first experience with technology issues. Honda of Salem needs human to answer the phone and direct calls if they are not going to provide software that works as intended.”