CarMax Sacramento

“This place actively made it very difficult to purchase a car. Despite having made a reservation to buy a car, and arriving 15 minutes prior to my reservation, I was not helped for over an hour despite countless staff out on the sales floor clearly with spare time on their hands. I came in ready and willing to purchase a car. In fact, a luxury $40K+ vehicle. The customer service, or lack thereof, made me take my business elsewhere.”

“We went it to sell/trade our ‘08 Yaris but reserved an Outback to test drive just in case and went home with the Outback. This is the second car we’ve bought from this location and like last time, it was a great experience. Before purchasing, we went over a list of items we wanted repaired and verified it’d be covered in the warranty. Our sales rep, Mercedes, wrote everything down and double checked a few things before making any promises. Once we were all good to go, she walked us through all the trade in and purchase paperwork. It was easy, and took just a couple hours. Genuine, no pressure buying experience. I can’t imagine spending a whole day at a regular dealership when Carmax exists. We bought the car when it was dark outside so the following day we noticed a couple other little things and made the call to see about adding some more items to our repair list and there was zero pushback. Easy breezy and we got our repair appointment scheduled.”

“I had an amazing experience selling and trading in my car here. Clark greeted us right away with a genuine smile and made the entire process incredibly smooth. I was able to trade in my old car while purchasing my new one, and the whole thing took only about 2.5 hours—I couldn’t believe how fast and efficient it was. Clark was extremely helpful, knowledgeable, and patient. He answered every question I had about the car and never once made me feel like I was inconveniencing him, even when I wanted to go back and double‑check things. This was truly the best car‑buying and trade‑in experience I’ve ever had. I highly recommend asking for Clark if you’re looking for a stress‑free, friendly, and professional experience.”

“I went to Roseville's Carmax earlier today and wasn't too impressed with their service. I drove to this Carmax, and was lucky enough to be connected to Debbie as my rep. She is personable, funny, relatable, and took time to go over exactly what I was looking for. Although I didn't buy anything today, that should speak volumes regarding the time I am taking to leave this review for her. She is awesome!”

“My experience at CarMax was genuinely great. From making the appointment online to getting my car appraised and signing the final paperwork, everything was straightforward and efficient. The team explained each step clearly, answered all my questions, and made the process feel effortless. I left feeling confident and well taken care of. I’d definitely recommend them.”