Andy Shaw Ford

“I have NEVER experienced customer service from any business—including car dealerships—that compares to what we received from your staff at Andy Shaw Ford on Friday afternoon, July 3, 2026. My family and I were traveling in our Ford Transit XLT 350 on US-74. The van began losing power, warning lights illuminated the dashboard. A radiator hose had burst. The question was whether we would have enough power to get off US-74 at Exit 64, make it up a steep hill, and coast into the MAPCO convenience store. The very first—and most important—thing I did was pray in the name of Jesus. By this point, the engine shut down completely. After opening the hood, we discovered a large hole in the coolant hose. My daughter called my son at camp to see if he could come meet us while I called Andy Shaw Ford and spoke with Service Advisor Melieah Williams. Melieah was calm, cool, and collected. She was incredibly helpful, positive, and reassuring. At the same time, she wisely made no promises. It was approximately 3:45 p.m. on Friday afternoon, and she explained that if we could get the van to your dealership within about an hour, someone might be able to look at it before closing. AAA arrived in less than 15 minutes and towed our van about 30 minutes east to your dealership. Moments later, our son arrived in a camp van and drove us to Andy Shaw Ford. When we arrived, I immediately noticed it being pulled into the service bay by someone I later learned was Bryce. I couldn't believe how quickly our vehicle was already being inspected. By the grace of God, in approximately one hour Hunter and Bryce had our van repaired and road-trip ready. Hunter's exceptional customer service didn't end there. He personally test-drove the van to ensure everything was working properly and even gave us the remaining unused coolant to take with us, just in case.”

“Andy Shaw Ford is a top notch car dealership. We were greeted with so much kindness and hospitality upon our arrival after a five day buying process. We recently bought a 2024 Kia Optima and from start to finish the process was seamless. We live in Ohio so the majority of our buying process was done over the phone and internet. Justin was easy to work with and fast at getting back to us on any questions we had. Holly helped us to finish the process by making sure every i was dotted and t was crossed. We couldn’t recommend them more!”

“Amazing people. Very nice and accommodating. Greg and Holly were amazing. And Brook helped me set up the app on my phone. Such a friendly atmosphere and my new car is so much more than I expected. Very happy I filled out the online app. And Greg messaged me.”

“From the absolute start, Dustin Shuler made the process of buying a vehicle so absolutely straight forward and comfortable. He took the time to explain what he was doing, educated me over many misconceptions I had about warranties, and made me a customer for life. I will never go anywhere else after the experience I had today at Andy Shaw Ford with Mr Shuler. I cannot recommend this place enough and will be sending all my farm workers his way from here on out! I wish I could give more than 5 stars here!!!”

“My wife and I came in looking to compare prices from a couple dealerships. We were greeted by Dustin shuler, we talked for a good min about what trucks you guys have and the prices. He was amazing, we test drove a ranger xlt and loved it. It was also more in our price range than a couple other places were offering. Dustin went out of his way to make the whole process smooth and easy. He was incredible, we talked for a while about family since we are from Bryson and he has family here. I went to high school with a few shulers and they are all good people. If you’re gonna buy a vehicle I would highly recommend Dustin shuler of Andy Shaw ford!!! 10/10”