Summerville Ford

“Everything was great at first (go figure) until my car was almost burnt down and this place can’t take responsibility for any of their actions. Had my engine replaced by them and picked it up shortly after, not even 20 miles down the road my active suspension has issues. Car was down for another week after that. Not to mention when I picked up the car initially I found that the drivers side rear spoiler was broken off of its mounting point. Took the car back to have the suspension fixed and oil/filter changed since it was a brand new engine and wanted to get the “break in” oil replaced. Fast forward a few weeks and after driving the car and parking I noticed smoke coming from my engine bay. I opened the hood and saw a wire harness laying on the exhaust manifold….on fire. I called up the dealership the next morning and explained everything to the service advisor and was told to get the car towed there and the service manager would give me a call(never happened). I arrived there with my car on the tow truck and noticed the service manager out in the service drive at the same time just lolligagging after being told I wanted to speak with him. Then waited an additional 20 minutes to be brought into his stable. I also wanted to get a loaner car and was told loaner vehicles are not available, they are only available to customers who have an appointment and transportation is not the responsibility of the service department. Well that’s shocking because I had a service appointment each and every time my car went in there (total of 3-4 times) and could never get a loaner or even offered one! However, a friend of mine who never makes an appointment and just walks in, he always gets a loaner no questions asked. The service manager then told me that the wire harness being close to the exhaust manifold is just how Ford designed the car and he even noticed recently when an employee got his engine replaced on the same vehicle THAT IS modified with long tube headers, how close the wire harness is. BUT in my situation where my vehicle that is equipped with an aftermarket oil separator Ford can’t fix the issue or see it being their responsibility after replacing the engine or servicing the vehicle with said aftermarket part installed. The technician did not fully secure the harness onto the vehicle which in result overtime got to the exhaust manifold and lit on fire. But an employee of the dealership can get their vehicle covered under warranty that is modified, go figure. My vehicle will never see the inside of this place or any Ford dealership/service department again. It’s been nothing but a terrible experience at every single one.”

“Great dealing with Summerville Ford. Our sales women Yolanda was extremely knowledgeable and couldn’t have been nicer. Tony Wagner the sales manager was wonderful as well. Would highly recommend this dealership to anyone wanting excellent customer service!”

“I had an excellent experience at Ford of Summerville purchasing my new 2025 Big Bend Bronco. Steve Greene was outstanding throughout the entire process. He was knowledgeable, professional, and took the time to answer all of my questions without making me feel pressured. He made the buying experience smooth, straightforward, and enjoyable from start to finish. If you’re looking for a new vehicle and want someone who genuinely cares about helping you find the right one, I highly recommend asking for Steve Greene. I’m extremely happy with my Bronco and the service I received. Thanks again, Steve and the Ford of Summerville team!”

“Rick Thompson and Theresa were great. We came in hot and were in a rush. They expedited the process and beat the best price in town. We are so thankful for them. Not to mention Adrian in finance saved us so much time while still informing us of everything we needed to know. They all tag teamed this purchase. In and out in 2 hours flat. Buy your ford from here. You won't be disappointed”

“This place was awesome! Luis and the team worked to get me where I wanted to be with every thing. No pressure put on me to make a decision. I highly recommend this dealership. Short drive from Columbia to be treated with respect and not pressured. Ask for Luis!”