Passport Mazda

“It's okay. I've had excellent service here at the service department and I've had service that wasn't so great here at the service department. Although I didn't buy my vehicle here, it's closer than Ourisman Mazda in Laurel; the sales staff here are friendly and helpful, not as "pushy" as I've experienced when I was browsing for a possible trade vehicle. The prices are always a bit higher in comparison to the mechanic in my neighborhood, (full synthetic oil change $129.00 + tire rotation $29.99 for my CX-50 Turbo, compared to $79.99 and free tire rotation at the mechanic in my neighborhood). However they have appointments that are flexible and sometimes same day. The wait time to speak with a service advisor is often incredibly long after bringing vehicle in and it's likely you will be forgotten; which has gappened twice to me, so being proactive seems to be the way to go.”

“I just bought a brand-new vehicle here, and I cannot say enough good things about this team. I handled the entire negotiation process on my own, and they were incredibly respectful, transparent, and fair from start to finish. My salesperson, Jay, and the sales manager, Scott, are absolute top-tier professionals. They kept their word on every single detail of the deal, honored our agreements perfectly, and didn't play any of the typical dealership games. Once we agreed on terms, the entire process was seamless—we were signed, sealed, and completely out of the dealership within two hours! I unfortunately forgot the name of our finance manager, but he was also amazing, very knowledgeable, and made the final paperwork a breeze. If you want a stress-free, efficient, and professional car-buying experience, go see Jay and Scott at Passport Mazda. They have earned a customer for life!”

“My wife and I had a really great experience buying our 2018 Mazda CX-5 Touring. Everyone we worked with made the process smooth and comfortable from start to finish. Rodney, our sales rep, was excellent. He took the time to walk us through the features of the car before and during the test drive, explained everything clearly, and never made us feel pressured. Even though we were there close to closing time, we never felt rushed. When it came to pricing, the sales manager was very straightforward and transparent about how the vehicle was priced. While they do follow a fixed-price model, they still worked with us by heavily discounting the extended warranty, adding extra infotainment features, and making sure the car was fully detailed inside and out. We really appreciated that. The finance manager was just as impressive. She was able to get me a better rate than the one I already had pre-approved from another bank—and I didn’t even ask. She made the entire financing process quick and stress-free. Overall, this was one of the easiest car-buying experiences we’ve had. I’d definitely recommend this dealership to anyone in the market for a Mazda CX-5. My wife was so impressed that she already said she’d come back here for her next Mazda.”

“I bought a 2025 Mazda CX5 in December 2025. I worked with Carlos, Tonya and the GM of the dealership. After 2+ months, there are still outstanding questions related to my purchase. This dealership seemed to have not filed certain paperwork, definitely not in a timely manner, and they could have never filed it at all with the DMV. Each time I ask Carlos, Tonya or the GM for an update - they say “I will check” and then never get back to me. The temp tags are expiring in a few days, no new tags have been sent, questions never answered which will now lead me to be unable to drive my new car or park near my home. Additionally, there was a cap missing on the back of the car as well as an additional feature which was agreed upon. They have yet to address those items. I also left a personal item in my trade in car, by mistake, and Carlos said he would mail it to me. I have not received it and assume I never will since it is 2+ months later. The car itself is fine but this location has had horrible customer service. I wish I had made the purchase elsewhere so I wouldn’t have had to deal with missing items, missing/expired temporary tags - leading me to get parking tickets.”

“Passport Mazda exceeded my expectations. Sean, the service technician, provided updates on my vehicle repairs. Arrangements were also made with the Enterprise car rental company. Enterprise car rental also provided a 5-star experience. In addition, I would like to thank the mechanic who replaced my trunk, sanded, painted, and restored my car to its original state. Thanks, Mazda Passport. This was an excellent job and experience! Kathy”