Mercedes-Benz of Sugar Land

“We are very happy with the sales staff and service. We have been looking for a pre-owned Lexus RX 350, saw one at this dealer and came to check out last week. We were planning to check more cars, but was very impressed with the courtesy, wonderful service of the sales consultant, Alyssa Navarre, that we bought the car that date. They gave us a good deal, and sales staff was so great. We highly recommend this dealer and this awesome car salesperson, Alyssa. A+++++”

“Stopped by Mercedes-Benz of Sugar Land today just to pick up some touch-up paint for my recently purchased GLB. Although I did not buy my vehicle from this dealership, the delivery specialist, Carlos, treated me like I was one of his own customers. He took the time to help me set up the Mercedes me app, walked me through the vehicle’s features and settings, answered all of my questions, and made sure everything was working properly before I left. What impressed me most was that I never felt rushed or treated differently because I purchased the vehicle elsewhere. Carlos was friendly, professional, knowledgeable, and genuinely willing to help. As a new Mercedes owner, experiences like this make a big difference. Thank you, Carlos, for going above and beyond. Mercedes-Benz of Sugar Land has definitely made a great impression on me, and I will absolutely consider them for future service and vehicle purchases. ★★★★★”

“Mauricio is the reason I keep coming back to Mercedes-Benz Sugar Land. He understands your issue immediately, communicates every step of the way without you ever having to chase him down, and consistently turns work around faster than expected. Easy to deal with, zero pressure — just a genuinely great experience every time. Every concern I’ve brought him has been handled thoroughly and resolved correctly the first time. He takes real pride in his work and it shows. If you’re bringing your Mercedes to Sugar Land for service, ask for Mauricio. Five stars isn’t enough.”

“I recently purchased a vehicle from Mercedes-Benz of Sugar Land, and I had a great experience working with Cameron Edwards. From start to finish, Cameron was incredibly patient and took the time to answer all of my questions without ever making me feel rushed or pressured. His knowledge about the vehicles and the entire process really stood out. He made sure I understood my options and felt confident in my decision. It’s clear that he genuinely cares about providing excellent service and making the experience smooth for his clients. If you’re in the market for a vehicle, I highly recommend asking for Cameron Edwards. You’ll be in great hands!”

“I recently had my GLK serviced here and it was a wonderful experience. I spoke with the service department and requested a quote over the phone before bringing my vehicle in. Mauricio was able to call me back the same day and left me a clear, detailed voicemail with all the info I requested. I ended up calling Mauricio back and scheduling my service with him. When I dropped my vehicle off they greeted me and had me wait in the lobby for Mauricio to finish with another client. The lobby / waiting area is nice. It has good seating for a dozen or two, self service coffee / tea machine, soda fountain and cold water bottles. There is also a tv and kid area. I was only waiting for a few minutes and Mauricio came over to complete my check in. It took about 10-15 minutes to check my car in and review what I anticipated needed repair. Mauricio worked quickly and efficiently while maintaining a good rapport. Curtis was my shuttle driver. He drove me home in a one of the nice little suv models. He was very kind and drove well. I felt safe with him driving. Curtis has been with the company quite a while, I think he said 20-25 years. I can see why, he is a great asset and I hope they continue to take good care of him. Once my vehicle was thoroughly checked they sent me a text message with a link to the recommended repairs. The link and subsequent details was organized and clear. It had the items categorized by the necessity of the repair. I was able to approve selected items. Mauricio ended up calling me to verify my approvals and he called again once my vehicle was complete. I am very happy with my experience here. I typically use a standalone shop near my house but there are certain repairs they are not equipped to handle. Since I had such a great experience here I will absolutely trust them with my vehicle again. I also had a little bit of interaction with sales associates when picking up my vehicle and they were pleasant and helpful while not being overly pushy. I will come back here to purchase my next Mercedes. * They were going to provide a loaner vehicle as long as I had full coverage on the vehicle I was having serviced but I opted out of this.”