Starr Motors

“Great service, they've helped me and my family get into some great vehicles over the years. With decent rates too, the team is very dedicated to finding a vehicle right for you.”

“I highly recommend Danny Hedrick at Starr Mortors. He and CJ White were informative and helpful to us during our search for a pre-owned vehicle. Honest and not pushy. Excellent local dealership and service.”

“I am writing to formally express my dissatisfaction with the service I recently received at Starr Motors. I was charged for the installation of new headlamps; however, upon inspection, I discovered the work had not been performed. Despite my attempts to resolve this via telephone, my calls to the service manager remained unreturned, forcing me to visit the dealership in person. During my visit, although the service representative claimed the paperwork indicated completion, it was evident the components had not been installed. The manager walked to inspect and said the headlamps were not installed. While a service technician offered to rectify the oversight that day, the service manager declined this solution, citing staffing shortages. This is unacceptable given that payment had already been collected for the service. This experience represents a significant lack of professional oversight and poor customer service. I was required to make multiple trips to your facility to eventually have the work completed, and no effort was made to compensate for the significant inconvenience caused by this negligence. I noticed they don’t even use disposable mats, plastic for seat covers or number tags when checking in vehicles. I am sharing this feedback in hopes that Starr Motors will take the necessary steps to improve their service standards and communication protocols.”

“In this day and time, customer service is a thing of the past, at Starr motors it is priority 1. I had a lift, rims and tires installed on my 2023 F150 and couldn't be more pleased with the outcome. Ms. Debbie in the service/parts dept. was remarkable to work with, her knowledge, professionalism and attention to detail was priceless. The used car manager CJ made it a point to keep me informed of the progress each day as did Debbie. I highly recommend buying and/or servicing your vehicles at Starr motors, quality business managed by quality people.”

“Brought my car to them for an alignment and tire rotation picked it up that day and immediately noticed alignment wasn’t done correctly. So called them went back to the next day dropped car off all day again- this time they called me mid day and suggested a road force test (I said okay do it) picked it up and same thing alignment was pulling. I’m in &300 at this point… Got home and by 11 o’clock that night one of my tires had completely separated from my rim. Called them first thing Saturday morning they said there was nothing they could do beside me pay for a rental and have it towed to the dealership. They were closed Sunday so o had it towed first thing Monday morning go to pick it up that afternoon and they tried to charge me for fixing their mistake AND the tow (another $140) I was livid. The service technician tried to say my tire separated from my rim bc of my after market stem valve caps… spoke with the manager who understood my emotional state at that time he told them to give me my Keys and wanted to make it right… but I will never bring my car there again… AWFUL EXPERIENCE! The manager gave me hope in this situation so thank you for that but I won’t be coming back EVER!”