Chase Chevrolet Company Inc

“If I could leave zero stars, I would. My truck had a recall for the backup camera. Even though my backup camera was working perfectly at the time, I had the recall completed because I wanted to stay on top of the recommended repairs. After the recall was performed, the backup camera guide lines stopped displaying. I took my truck back to the dealership in May to have the issue corrected, where I was told additional parts needed to be ordered before the repair could be completed. A few days ago, I brought my truck back after the parts arrived, expecting the issue to finally be resolved. Instead, I was told I had to pay a deductible through my extended warranty. I explained that I only brought my truck in because of the backup camera recall. Before the recall, everything worked properly. After the recall, the guide lines stopped working, and now I was being asked to pay to fix a problem that didn’t exist before the recall. Jesus was very courteous and professional with my wife throughout the process. He listened to our concerns and went to speak with the manager on our behalf. Unfortunately, the manager never came out to speak with my wife directly and still required us to pay the deductible. Now, after the recall, a return visit in May, another appointment a few days ago, and paying out of pocket, my backup camera guide lines still do not work. My truck has been to the dealership multiple times for the same issue, and nothing has been resolved. I appreciate Jesus’s professionalism and customer service, but the way management handled this situation and the lack of accountability have made this an extremely frustrating experience.”

“Great customer service. Kyle was knowledgeable on my needs for my 2009 Z06 oil change needs. The technician left everything as he found it ( clean), no dropped oil burning smells. Oh and the donuts was a nice touch in the customer waiting area”

“Service was outstanding. Wait time was acceptable since I did get a 3 hour service. Free coffee and donuts. Was pleased with the service I got. Will return for future service needs. Clean facilities and seating galore. Staff members friendly and open. Left my truck as clean as it got there. Thanks Chase Chevrolet!!”

“We had a very good experience when buying a used Tesla model Y from this dealership. We were helped by Buerto who was quite chill and wasn’t pushy like other car salesmen. He sent us pictures and videos of the car while it was still being prepared. We were able to pay in cash and they were able to accommodate us with the pricing when we expressed any concerns.”

“Martin and all the people that helped us who works at this dealership are amazing. Everyone there is friendly and care about their customers which is rare when it comes to buying cars. I had a terrible experience with a different dealership and these people that work here and Martin who helped us get my car today were absolutely phenomenal, professional, and so accommodating. I’ve never had this amazing of customer service before at any dealership and I couldn’t thank these people enough for their help after the bad experience we had. 100% would buy from this dealership again”