Suburban Ford of Sterling Heights

“I was shopping for new tires for my 2018 F-150, and from my very first call, Jim was fantastic to work with. He didn’t just answer my questions—he took the time to ask about my driving habits and needs so he could recommend the right tires for me. The communication and service from start to finish were impeccable. Jim is knowledgeable, honest, responsive, and truly understands what great customer service should be. At no point did I feel like he was just trying to make a sale. I couldn’t be happier with my tires or the overall experience. Jim is truly top-notch, and I would highly recommend him to anyone looking for great service and honest advice!”

“I had an amazing experience at this dealership from start to finish. Brandon, Steve, and Tim were all fantastic to work with and went above and beyond to help me throughout the entire process. They answered all my questions, made everything easy and stress-free, and worked hard to get me a great deal on the exact truck I wanted. Their professionalism, honesty, and customer service were outstanding. I never felt pressured, and they made sure I was comfortable with every step. I highly recommend this dealership and especially Brandon, Steve, and Tim if you’re looking for a smooth car-buying experience. Thank you again for all your help!”

“Very Good Dealership and very clean and big too, I was interested in getting another fusion since my old car was a 2014 and was going to my sister, so I found this fusion with only 42,000 miles. I reached out and Flora helped me with everything and even scheduled a test drive for me, I showed up on Saturday at 10 am for my test drive and everything was fine with it and i absolutely fell in love with the car and said yes and she got me with the finance person and he got me a good monthly payment and than another salesperson help me set up my CarPlay and Ford App. I was out of there by 11:45, not bad at all and got to take the vehicle home the same day, drove all the way from Taylor to get this amazing fusion. (45-1 hour drive)”

“I called, Nick Navarro answered, we met with him.. Nick got us a wonderful quote on a 3 yr Lease for a 2026 Explorer. Everything went so smooth we picked the car up 4 days later. We are very happy with Suburban Ford and our salesman...Give Nick a call !”

“I had a very frustrating experience with Christian Lange’s customer service. He was dismissive and spoke to me in a way that felt belittling, as if my concerns didn’t matter or I didn’t understand my own vehicle. Explanation: I brought my car in on April 7, 2026, for a routine oil change and to have my driver’s side tail light checked, as it had been intermittently flickering. I later received a call informing me that the issue was due to a wiring problem, not a dying bulb—which is important because my vehicle is under a full warranty that should cover this type of repair even a dying bulb. I was then told the issue couldn’t be fixed that day because the part was not in stock, but that it would be ordered and should arrive within a day or so. My car was returned to me, and I waited to hear back. However, by April 17, I still had not received any update. I had texted the service representative (Jim Saelens) multiple times, called, and even emailed, but received no response. I eventually called the dealership and spoke with a woman who was able to track down the service rep and have him call me later that evening, around 7:30 PM. During that call, he scheduled me to come back in on Tuesday, April 21. On April 21, they were scheduled to pick up my car at 9:00 AM, but it wasn’t picked up until around 11:00 AM. The purpose of the appointment was to install the ordered tail light. Later that day, around 4:00 PM, I received a call stating they could no longer fix the issue due to a crack in the tail light. This was surprising and frustrating, as there was no crack noted when the original work order was written and the part was ordered. They also take photos and videos of the vehicle during pickup and drop-off. When I questioned this, he showed me the images and gave an explanation about where the crack supposedly was from the beginning, which did not align with what had been previously documented. The situation made me feel as though I was being accused of trying to take advantage of them, which was both uncomfortable and unprofessional. After multiple calls, emails, and texts that went unanswered, I finally had to go into the dealership in person on April 27, 2026, with both of my children just to get a response. At that point, the only solution I was given was that there was nothing they could do unless I paid out of pocket for the part, and then they would install it. After asking him to print out the photos and the work order, I took everything to the front office and spoke with two employees, Nicolas Navaro and Lisa Elder, who were both very pleasant and helpful in trying to figure out next steps. I am currently waiting to hear back from Lisa to see if anything can be done to resolve this situation. Overall, this has been one of the worst experiences I have had with Ford. The lack of communication, delays, inconsistent explanations, and the way I was treated made this an extremely disappointing experience. Customer service should involve clear communication, accountability, and respect—none of which I experienced throughout this process. Pictures are what the dealership took on the first initial pickup day April 7th, 2026.”