State College Ford Lincoln Mercury

“Update: Service Manager Brian called me and explained that my truck wasn’t throwing the proper code for the repair to be made. He asked if I had any other questions. I said “I don’t know if it’s protocol, but shouldn’t someone tell me that there is a recall for this part and that if I have additional issues, perhaps it would be covered?” He said “let me get this straight, you think we should tell you that there is a recall for a part you’re not eligible for?” I asked, “why are you being condescending?” He said “what was condescending was you leaving us a one start review without calling in first.” Read original review below, and you’ll see that I did report this concern, but was never contacted back. Called last week to talk to Brian’s supervisor, and was never called back. If you read my other reviews, you’ll see that I don’t go around just complaining and leaving bad reviews. Only for poor service. I took my truck in for a transmission issue and explained everything that had been going on in detail. I got a call a day later that it was good to go after some codes were cleared. They also said that if it was still acting up, I’d need a new molded lead frame for my transmission and gave me a rough estimate of $3,000 for the repair. As soon as I got back in my truck, I Googled the code that they cleared, along with “molded lead frame replacement 2016 Ford F-150” and found articles about a massive recall for this exact part and exact issue earlier this year. I looked up my VIN on the NHTSA website and found that my truck was part of the recall, and the website even stated “ THIS MAY RESULT IN A LOSS OF VEHICLE CONTROL, INCREASING THE RISK OF A CRASH.” They send me an automated text to ask if I was happy with my visit. I said no, and got another automated text asking why. I explained, and never heard back. I don’t understand how my FORD truck can go into a FORD dealership for a transmission issue that has had a massive recall, and not only was it not mentioned to me that there was a recall, I was told that I may need a $3,000 repair. If someone else had this exact same issue and didn’t research it, they would likely pay for the repair for no reason. This issue can cause the vehicle to go from highway speeds to a low gear instantly, which should go without saying, is extremely dangerous. The guy that checked me in also acted like I was inconveniencing him. It takes very little effort to just smile and be friendly to customers. I shouldn’t feel like I have to apologize to someone for asking them to do their job.”

“Salesman Jeff Kresge was amazing from the minute we drove onto the lot & started looking at vehicles. He encouraged us to drive up Pine Grove Mountain and to drive any other roads to test drive Ford Bronco Sport we were looking at. He went over all the features and took the time to explain them and was very kind at answering our many questions. He was patient, knowledgeable and didn’t push us at all. We ended up purchasing the Ford Bronco Sport & we love it! The process was easy & not rushed as we completed paperwork & they gave us a fair trade in value for our current car. Thank you, Jeff & State College Ford!”

“We absolutely love our Lincoln Nautilus. We are very satisfied with the customer service. Caleb was very patient with us as we ask several questions. He took his time and explained things and walked us through all the gadgets in the car . Joey in Financing was very organized, thorough and went into detail on explaining the loan paperwork before signing. We are extremely pleased with State College Ford and would recommend others to go there.”

“The experience was great! Rodger was willing to help use find the vehicle we needed. I really like how he kept in contact with us to like us know our different options and he did keep up on all new discounts as the month changed because new things came available. He was even willing to stop and talk to us as they had closed and we had just gotten there to look around even though he was leaving for the day. Rodger is top notch at State College Ford.”

“Today I had the opportunity to purchase a 2026 Ford Explorer Tremor edition. Jared was so helpful through the whole entire process answering all of my questions. Joe was a huge help with the financing, explaining everything very thoroughly. I highly recommend State College Ford to anyone looking for a reliable vehicle.”