Helfman Ford

“I purchased a 2025 model Ford Mustang from them in June 2025. I bought the car for around $50,000. During the final stage of the purchase—specifically in the accounting department at Hellfman Ford—they sold me some warranty packages for the vehicle. I bought the full package because the car was new, and I trusted that they would provide direct assistance if I encountered any issues. However, when I needed their help for the first time just 7 or 8 months later, they immediately gave me a hard time about it. It seems their helpfulness and trustworthiness lasted only until the sale was finalized. They wanted to charge me an extra $300–$400 for a tire that was losing air on its own. Then, an airbag warning light came on for the passenger seat. When I took it in for inspection, they claimed a cable under the passenger seat had been severed and alleged that I was the one who caused it. I had done absolutely nothing other than move the seat back and forth; there was no rough handling involved. I cannot fathom why such a critical cable isn't better protected or how it could possibly get cut just by sliding the seat. They demanded a service fee of around $1,000 for this repair. Additionally, ever since I bought the car, the foam lining on the ceiling hasn't been properly adhered; it looks as though it could easily come loose. When I took the car in for this issue, they simply tried to stick it back on with adhesive rather than performing a proper repair. I had felt reassured knowing I had purchased a warranty, believing they would help me if a problem arose. However, although I emailed them, I received a response only once. In that instance, too, instead of helping me repair the car, they said they wanted to trade it in. I certainly didn't want to be a "problem customer," but I absolutely will not hesitate to stand up for my rights. I will post all the photos and emails here as proof. I will also make sure to tell my friends about this situation I experienced, and I will do my best to ensure that anyone planning to buy a vehicle after me is aware of these issues.”

“We had a great experience with Alex from Helfman Ford. He was very communicative and honest. They also gave us a great/fair deal on a truck. The process was also very quick. Would highly recommend buying from this location!”

“We recently purchased two Mustangs for our twins, and the entire experience was exceptional from start to finish. Aaron, our salesperson, went above and beyond to locate two vehicles that were an exact match, ensuring both cars had the same features and options. That level of attention to detail meant a lot to us. Albert in Finance made the process incredibly smooth and even secured a better interest rate than the one I had already obtained through my credit union. He was knowledgeable, efficient, and easy to work with. Scott & Woody, the managers, helped make everything seamless. There was no endless back-and-forth or spending hours negotiating. The entire transaction was straightforward, transparent, and stress-free. If you’re looking for a dealership that values your time and delivers outstanding customer service, I highly recommend working with Aaron, Albert, Woody and Scott. They made buying two cars at once surprisingly easy!”

“Had a really good experience at Helfman Ford with Aaron. He was friendly, easy to talk to, and knew a lot about the truck he showed me. He answered all my questions and made the whole process pretty smooth. Even though it was getting pretty late, he still took the time to help us and made sure we were able to leave with a vehicle that same night, which I really appreciated. Overall it was a good experience and I left happy with my new truck. If you go to Helfman Ford, I’d recommend asking for Aaron.”

“I visited from out of town, felt very welcome when we arrived. Mark Anthony and Mr Reyes were prepared with paperwork and test drive. Even though it was in the middle of an awful thunderstorm I never felt pressured in anyway. They answered all questions and concerns. They definitely earned my business and my sister's as well. She made a purchase too! Thank you gentlemen for all your work and kindness. Definitely treated us like family,like we were longtime friends. Keep up the great work! I love my SUV!”