Napletons Mid Rivers Kia

“Devonte Williams was our salesman! He has great customer service! We knew exactly what we wanted and he made that happen! The process was long but that is expected with shopping for a car. We are so happy with our 27 telluride purchase! Thank you for making our day!!”

“A huge thank you to everyone for the best buying experience ever. I highly highly recommend coming to see James at Napleton KIA for your next car purchase. They were quick, helpful and not pushy at all! Best experience I could have had!”

“**AVOID IF YOU'RE A SERIOUS BUYER @ NAPLETON’S MID RIVER KIA ** We came in to test drive a vehicle that was advertised online for **$24,600**. During the inspection, we found a **large hole in the front grille**—something the dealership hadn't even noticed. Naturally, we expected to negotiate based on the damage. I ended up working with two employees Kyle, and unfortunately Jeff. Kyle was respectful and took the issue to his manager. After waiting, he returned with an offer of **no price reduction**, only a verbal promise that they would repair the grille sometime within the next week. Since we live hours away, that wasn't a realistic solution. We were also told there might be more flexibility on price if we purchased over **$6,500** in warranties, which we declined. That's when Jeff stepped in, and the experience went downhill. He spent more time talking than answering questions. The paperwork included the **dealer/admin fee twice**, and when we asked why, he claimed that wasn't his department. Then, after learning we weren't financing through the dealership, the vehicle price suddenly jumped to **$25,500**, and the grille would now be sold **as-is**. We spent over **2 hours** at the dealership with no working air conditioning, poor communication, and a sales process that lacked transparency. Kyle was professional throughout, although he had been there for a total of 4 days. Once Jeff got involved, the entire experience became an absolute joke. Great place to test drive a vehicle and have your time wasted.”

“Donnell was amazing. Personable, kind, and listened. I let them know of a bad experience at a different dealership and it really seemed like they did everything they could to make this the complete opposite. They got me well over KBB on my trade in, and were easy to negotiate with. Everyone I dealt with wanted to make a deal and one that worked for me. I left with a beautiful seltos and I couldnt be happier. Thanks Donnell and team! You will be my first stop when I am ready to upgrade.”

“Worst dealer experience ever. I purchased a 2025 Telluride for over $50k here. I have a signed contract for all-weather mats which were on the window sticker but not in the car when I went to drive off. It has been 3 weeks and the dealer is now ignoring my requests. I have a 'We Owe' sheet signed by their team, but they are refusing to honor it. You can see in my pictures their customer relations representative and the salesman have ignored my texts as well as numerous calls. And this is just the icing on the cake. This dealer does not honor their prices listed on the internet. They held my trade in keys hostage while they pressured me from multiple people to accept their offers that were above the price on the internet which DOES NOT state that you must qualify for incentives which many dealers state next to their prices. I only ended up buying a car because they were the only dealer within 200 miles with 2025 tellurides left in the trim I was looking for. It gets worse… after I told the salesman I wanted to see the financing options and compare the 0% interest vs the 3000 cash back I was told I could do that in the finance office. When I got to the finance manager he already had picked out a term for me (how nice! Lol) and acted like it was such a big convenience that I wanted to see other options. He said it would take 20-30 minutes to get it reapproved by Kia and that it wasn’t that big of a difference anyways… they eventually did it because I wasn’t signing the paperwork otherwise. Next was the all weather mats. When I noticed they were missing but were clearly on the window sticker and included in the MSRP, the salesman tried to tell me they weren’t included and cost extra. He then proceeded to say he asked his manager and his manager confirmed. Then when I confronted him with the window sticker and the fact that the paperwork we had signed and filled out referenced the MSRP that included the mats he tried to tell me that the price of the mats on the window sticker was not included in the msrp. This was after he had earlier told me he had been a car salesman for many years… I told him he knew that wasn’t true and so he went back to his manager again and then suddenly they changed their tune and said someone must have stolen the mats and gave me the “we owe” document saying they would provide them but that the parts department was closed so I’d have to come back… and now I’m here. AVOID THIS DEALER AT ALL COSTS! I have no idea how they have good reviews on here… I saw multiple other customers during our 4 hour wait get upset because they came in based on the internet price and were told they couldn’t get the car for that price. Update: Angela got back to us after this review was posted and had the mats shipped to us as an apology and so that we wouldn’t have to drive back to the dealer”