Mercedes-Benz of Smithtown

“⭐⭐⭐⭐⭐ I recently had my Mercedes-Benz serviced at Mercedes-Benz of Smithtown, and I couldn’t be happier with the way I was treated. Klint and the staff handled my repairs professionally, courteously, and efficiently from start to finish. Their communication throughout the process was excellent, and I especially appreciate the detailed video they provide when the service is completed. It gives you a great understanding of what was inspected and what was done to your vehicle. I’m very happy to be part of the Mercedes-Benz organization, and the professionalism demonstrated by the team at Smithtown is a big reason why. They take pride in their work, and it shows. That being said, I do have one concern that I feel Mercedes-Benz should seriously reconsider. For a vehicle positioned as a high-end luxury automobile, I find it very disappointing that important electronic components are located underneath the cupholder/dashboard area without what appears to be adequate protection from potential spills or moisture. Considering how easy it is for a drink to spill in that area, it seems like a vapor or moisture barrier would be a relatively simple but important safeguard for such sophisticated and expensive electronics. This is not a reflection of the Smithtown service team—they have been excellent. In fact, I’m giving them five stars because of the professionalism and care they have shown me. My concern is really directed toward the design decision itself and, hopefully, something Mercedes-Benz will address in future vehicles. Overall, I’m extremely pleased with Mercedes-Benz of Smithtown and the service I’ve received there.”

“I had such a great experience purchasing my new Mercedes-Benz GLE 350! My saleswoman Mary Kate was absolutely amazing from start to finish. She was friendly, knowledgeable, patient, and made the entire process easy and stress-free. She took the time to answer all of my questions, never made me feel pressured, and truly made sure I was happy with my purchase. I absolutely love my truck and couldn’t have asked for a better experience. I would definitely recommend her to anyone looking for a new Mercedes!”

“Great experience. Brandon was attentive, communicative, and went above and beyond to make the process of trading in my wife's SUV and purchasing a new Mercedes-Benz GLE 450 for her truly special. From start to finish, everything was straightforward, professional, and stress-free. Brandon took the time to answer all of our questions, kept us informed throughout the process, and made sure we were completely comfortable with every step. If you're looking for a Mercedes-Benz, I highly recommend coming to this dealership and asking for Brandon. You won't be disappointed!”

“I was so impressed by the Service Department at Mercedes-Benz of Smithtown. From the moment I arrived, the staff was welcoming, professional, and genuinely committed to providing exceptional customer service. My service advisor Debbie took the time to explain everything clearly and kept me informed throughout the process. She also made sure my vehicle was completed on time. The technician and I took a test drive and he did an outstanding job of figuring out any issues or problems that may have needed to be addressed. I left feeling confident that my Mercedes had been serviced with the highest level of care and attention to detail. The entire experience was seamless, from check-in to pickup, and the complimentary amenities make it even more convenient. It’s refreshing to work with a dealership that truly values its customers. I highly recommend Mercedes-Benz of Smithtown’s Service Department to anyone looking for honest, reliable, and first-class service. They’ve earned my trust and my business for years to come.”

“Had an amazing experience at Smithtown Mercedes-Benz.. went in to see a specific car they had and no run around no issues. Brandon Russell (salesman) and Jeff Davis (Sales manager) were amazing. Made sure to answer every question I had, very straightforward pricing, and Marianne spent at least an hour with us going over every possible system and option in the car. Alan (finance) spent a lot of time with us to make sure we understood all options available to us but not pushy on anything. My best car purchase by far! You cannot go wrong here.”