
Google Customer Reviews
Jim Cripps
Jan 24, 2026
Rating:
“Rick in Service is a RockStar!
Dropped my 2023 Silverado off and the same week that I dropped my Ford off at the Ford Dealership. The service at these two Dealerships could not be more polar opposite. It was very unfriendly in the Service department at Ford. In fact it was so bad at the Ford dealership that I called Payne Chevrolet for a ride instead of having the Ford dealer drop me off.
I just met Rick and visited the dealership for the first time last week. He and his team were Awesome! PS- He's been there 38 years. 100 year privately-owned dealership. Chevrolet should recognize and support these small local Dealerships
Glad to say I found a great Chevrolet dealership. Still looking for a good Ford dealer.”
SA R
Dec 19, 2025
Rating:
“I had 2 unfortunate events this year that resulted in damage to my vehicle, but the individuals in the body shop at Payne Chevrolet in Springfield, TN, were so helpful and did a fantastic job repairing the damage that resulted both times. I highly recommend them if anyone needs vehicle body work...the vehicle doesn't even have to be a Chevy!!
I really want to give a shout out to Kenny in the body shop for answering all of my questions and keeping me informed as to my vehicle's repair status. He was super easy to talk to and very kind. 😁”
Marlene Shea
Dec 4, 2025
Rating:
“This is my dealership for service! I bring my truck here for all my service needs. My truck is a GMC, but this is where I bring it! I have been treated badly at the local GMC dealership so , my truck comes here.Craig is wonderful in setting up appointments, checking me in ,getting me a ride and getting the service done in a timely manner. He also advises me about any potential needs. Everyone is professional and friendly.”
CONNIE EVANS
Oct 24, 2025
Rating:
“The Payne Chevrolet guys in the service department were very kind and professional. Because the repairs were taking several hours and I chose to wait, they offered were nice enough to check on me and offered to use the Courtesy car to take me to pick up some lunch. Very kind and thoughtful. I would give them 10 stars instead of “5” if I could. Thank you Payne Chevrolet for your service!😁”
Rich Lear
Oct 18, 2025
Rating:
“My experience was great. Mark and Kenny in the body shop and Craig in service were great to work with. They fixed my C8 Corvette after it was hit and installed an exhaust and high wing on it while it was there, it only took two weeks, very pleased.”