Volkswagen of Springfield

“Look - I don't even have my car back yet and I'm writing this review. My extended warranty (maxcare) is being an absolute pain to deal with, and Springfield VW have been wonderful so far in helping me through the process - from original intake and diagnosis to dealing with the warranty (unfortunately still). Will update at some point in the future and mention how good the work was too (I'm sure it's great) but just wanted to hop on here and give kudos to the team because it's made this ordeal less of a nightmare.”

“I had a great experience with Volkswagen of Springfield from day one. The entire team was incredibly welcoming, patient, and professional throughout the process. As an international customer, I wasn’t familiar with all the steps involved in buying a car here, but they took the time to thoroughly explain everything and made sure I felt comfortable every step of the way. I really appreciated how clear and supportive they were. A big thank you to David, Angela, JJ, and Chris—everyone was fantastic and truly went above and beyond to help me and my family. Highly recommend them if you’re looking for a smooth and enjoyable car-buying experience!”

“I had a great experience buying a new car. JJ made the process easy and was very knowledgeable. Chris was great, he explained all the paperwork in a detailed but easy to understand manner. I would happily send my family to buy a new car.”

“It took a bit for me to write this but I would never go without saying how amazing the team here is at VW Springfield. From Sales to Service. The people here genuinely treat you like family, as cliche as that is. Shout out to my man JJ for dealing with my shenanigans. You have true patience. To the phenomenal managers, Chris and… Chris! Last but certainly not least, the magician behind the finance magic, Josh! I had so much anxiety from ending my lease as life happens and I genuinely thought I was leaving without a car. Not only did I get to keep a means of transportation, it came in the form of a brand new Taos! I cannot thank you all enough. I will always be a VW girly, especially with my VW Springfield crew!”

“Ongoing Issues with My 2020 Durango I purchased a 2020 Dodge Durango with approximately 46,600 miles, and after driving it for only about 500milee , I’ve experienced several serious issues that have left me very unsatisfied. Shortly after purchase: • The AC stopped working and was blowing hot air. • The fuse box had to be replaced. • The hood had dents, which were repaired, but there’s still overspray left behind. • There’s noticeable vibration at higher speeds, which I’ve reported, but was told it’s “okay.” • I also noticed a rear differential issue, and now I’m getting an All-Wheel Drive error. • The rear hatch has visible rust, which is unacceptable for a 2020 model. While I do appreciate that Vito provided a loaner vehicle and eventually had a second key made after I insisted I was supposed to have two, I remain very concerned about the overall quality of this vehicle and the dealership’s handling of these ongoing problems. When I expressed my concerns, a member of your team said, “We would have priced it higher if we knew it needed all this work — we’re trying to make money.” That statement was extremely disappointing and unprofessional, especially considering these issues clearly existed at the time of sale. Additionally, the finance representative’s comment telling me to “call the finance company to come get it,” implying I couldn’t afford the car, was completely out of line. My communication has always been about getting the issues resolved under the dealer and extended warranties that I paid for.”