Reedman Toll Chevrolet of Springfield

“I had an excellent service experience from start to finish. The entire team worked in a timely fashion and with genuine eagerness to help, making the process quick and efficient. Everything was completed on time, with no unnecessary delays or long waits. I especially appreciated how clearly Alisa explained each step of the service process. She kept me informed throughout, answered my questions, and made everything easy to understand. Madeline and everyone else I interacted with was friendly, courteous, and pleasant, creating a welcoming atmosphere. The professionalism of the entire team truly stood out. They treated me with respect, communicated well, and ensured everything ran smoothly. Their commitment to outstanding customer service made this a very positive experience, and I highly recommend this dealership's service department.”

“terrible experience!! dropped vehicle off Wednesday 7/22/2026 for check engine light, as of TODAY FRIDAY 7/24/2026! vehicle still not been taken in. this morning we called for an update.... KIM the receptionist, told us they have no record of the truck being at the shop!?1?!? WHAT!! WE get there and KIM gives us attitude and says , unless you are a whole different person , we don't have your truck and turned her head????!!!! we saw Vince who was actually the person the keys were handed too, at time of drop off and he had the vehicle, he seemed frustrated , but stayed polite. Kim.... on the other hand never offered an apology for the miss information, she instead walked into what looked like a managers office, i assume to shift blame. this experience is terrible!!! my father is a longtime customer! 84 years old, he did not deserve to be miss informed and miss treated by Kim.!!! and we are still waiting no one told him the wait would take 3 days!!!????”

“My experience With Freedman tow was excellent. They helped me diagnose the issue and fix the issue. I am very satisfied with the help and my experience I had With reedman-toll.”

“I recently worked with John B on the trade in of my 2023 Chevy Traverse. I traded My car in for a 2026 Chevy Traverse. John was super supportive and answered every question I had. I was also very pleased with the fact that he followed up with me to make sure I had no other questions about the car and to make sure everything was running smoothly. The process to buy the car did take some time due to the busy-ness, but I appreciated through this process that John kept coming in to keep me updated and checking in on me. I am Loving my car so far. I would recommend if going in on the weekend to make an appointment with John.”

“I was charged $330 for a battery PLUS $300 for labor. I brought my Chevy Traverse to this dealership for an issue with my key fob. When I dropped off my vehicle, I was told there would be a $230 “look at” fee, which would be applied toward the final bill. Later, the receptionist called to say my battery was bad, but also stated that the battery didn’t confirm why the engine light was on. I was told that if I chose to take my vehicle elsewhere for a battery replacement (which costs around $180 at AutoZone), I would still owe the $230 diagnostic fee. I reluctantly approved the battery replacement so they could properly test whether it was causing the engine light issue. On the second call, I was told the new battery fixed the engine light problem, and that the engine light repair was actually related to a GMC malfunction COVERED under my warranty. The pricing of $630, for something that is typically a quick straightforward service, was never disclosed to me, and felt excessive and unreasonable, especially given the lack of clarity throughout the process. If you’re comfortable paying inflated prices and unclear fees, this may be the place for you. Otherwise, I would strongly recommend getting a second opinion before agreeing to any repairs here.”