Arrottas Mitsubishi

“As a loyalty customer I came into the dealership considering a trade. Rueben was pleasant, knowledgeable and not disuaded by my ineptitude for technology and cars, in general. He was patient and thourough, as he explained car features and set up my phone to car service. Rueben is the polar opposite of the untoward stereotypical reputation, car salesman have. The finance manager, was as much a stand-up guy, as he has been when I purchased my last car. The owner, Jeremy, is ...words can't describe his investment in my customer experience. He is an embodiment of integrity, being relational, and problem solving. I walked away from the experience, feeling seen, heard, and valued.”

“Dan Amesbury sold me a 1965 Ford Mustang, super polite and enthusiastic. He never gave me the 'sales' pitch he just answered questions i had, let me test drive it and never pressured me or tried to finesse me. We had very smooth texts back and forth over a few days getting everything together and when it came time to buy it was quick and painless. Most professional and respectful salesman ive dealt with and he was excited to just see me in a dream car of mine!”

“Really good experience overall! We were not able to initially meet the budget we wanted, but Ruben saw us right. We got the newest car we’ve ever owned for a steal of a deal price-wise. (Also considering me having 0 credit) They let us drive the new car away same day despite waiting for credit approvals. They signed us initially at a “higher” APR, and called back a few days later letting us know the only options for approval we got had an almost double APR from the initial sign, but we discussed options and added another $1k down and got approval for a lower APR than the original signing and a lower monthly payment. They work very hard to see the customer right and are informative throughout with good communication. We are very pleased with the quality of our car, the customer care Ruben and Zaid showed us and everyone else we came across whenever we came in. Everyone always offered us water and coffee immediately, made sure someone was ready to help us, and if there was a wait they would check in frequently to let us know with updates or reassure us on time. Plus free popcorn and my husband’s favorite mints. Now the downsides… there is definitely some wait time, mostly because there is a lot of paperwork involved and a lot of people to call and push info through. They also said we were due a free car wash voucher that we didn’t get because the office had been out for over a month, but that just would have been a bonus. We also did have to return to the office multiple time to sign different papers and pay and such, but a lot of that was optional (they can take payments over the phone and accept some documents via picture form) but my husband and I prefer in person interactions a lot. All-in-all, we had a very pleasant experience. The sales process didn’t feel predatory, we are happy with our final price, our trade-in value and APR/monthly payments. We are VERY happy with the new car and we literally took it on a 2hr pleasure cruise a few days after purchase because they gave us a full tank of gas and it’s just so lovely to drive. I recommend Ruben, and Zaid is in their finance department and was awesome to work with too. There was also a gentlemen related to the original owner who helped hook us up we’re very thankful for too! Go here for a new car! Just be prepared for lots of paperwork and waiting.”

“Was extremely disappointed in the lies about the Subaru I bought. I came in to see what I could get for my 2021 tacoma trd off road that I had just put new 1,200 dollar tires on. The had accepted my trade sold it in almost 3-5 days to someone I know. A few days later I noticed the Subaru had been in a wreck they showed me a car fax that showed it had never been in a wreck. So I took the car to a car wash and paint started peeling from the bumper take in mind the car only had 18,000 miles on it. So I chose to take it to an auto body guy that is highly recommended here in Spokane Wa. And showed me all the damage behind the bumper and how stressed the uni body was from the reck and the uni body that was peeled back from the wreck hidden behind the bumper. The work to make it right will cost me close to 5,000 dollars. I think what sucks the most is they made money off my truck and Im stuck with a wrecked car that they sold me at almost full price for a new Subaru. A few weeks ago I picked my wife's car up from caliber collision and they informed me on how Arrotta’s max Mitsubishi Gets away with selling wrecked cars when it comes to taking it to an autobody shop. I Would never a day in my life recommend anyone ever going to this lot unless you enjoy getting ripped off and sold a wrecked vehicle. And then, in the end, the owner wanted to get cocky with me and let me know that I only had two days to return the vehicle and he would take a couple hundred dollars off the vehicle which didn’t know justice to the amount of damage that was done to it so now I get to drive my two children and wife around in a wrecked vehicle Which in my opinion is very unsafe, but that’s the kind of people that runs this lot.”

“They are great to work with, Dominic made sure we knew how to hook the car up to the app and how to use it and had it so sparkling clean. We will definitely go to Arrotta’s and recommend them for all future car needs! Thank you to Isaac and Jeremy as well!”