Don Franklin Chrysler Dodge Jeep Ram Fiat

“I rode 2hrs to Somerset Ky to purchase a car with Don Franklin , however prior to making the trip, one of the sales Rep. Kristion Lewis reached out to me and made the whole process smooth and stress free, he gave timely responses and answered any questions and concerns I had. His customer service never wavered through the whole process it was outstanding. Every thing went smoothly and timely no delays! I’m still pinching myself 😁 so far I love my vehicle 2025 Hyundai Sonata however they do have a wide variety of nice vehicles. I’m recommending this dealership! -Mia”

“Wonderful experience…..sales consultant Kyle Wethington is the guy you want to talk too! He was very polite and helpful. The GM, Joe was very fair in pricing and Amber did all the financing for us! It was the smoothest vehicle purchase we have ever made!”

“We had a wonderful experience today at the Don Franklin- Dodge location in Somerset, KY! Kyle Wethington was our Sales Representative and Tyler Wesley was the Manager. Both were absolutely wonderful to work with! We even had the opportunity to meet Mr. Franklin himself- and he was very nice! We will definitely drive 2 hours to do business with Kyle and Tyler in the future when making a vehicle purchase! Thanks so much for all you did for us and making sure we had a great experience!”

“I purchased a NEW 2024 GMC Yukon AT4 at Don Franklin Somerset, Kentucky. To date there is only 22,000 miles on it, I’ve already had to take it into the shop twice for the same unresolved issue—the air-conditioning system is not working. My time is valuable and time is money. Especially when you have a full-time job and depend on that vehicle to get you back-and-forth to work. A person such as this does not have time to sit and wait for hours each time waiting for a NEW vehicle to be fixed with the reply two times thus far, sorry we were unable to diagnose the problem. Despite multiple service visits, the problem still hasn’t been fixed. For a vehicle in this price range and with such low mileage, this is extremely disappointing. Reliable climate control isn’t a luxury—it’s a basic expectation, especially in a newer SUV like this. What’s most frustrating is not just the defect itself, but the inability of the dealership/service department to properly diagnose and resolve it after repeated attempts. This raises serious concerns about quality control and customer support. In addition, I work approximately 2 milesfrom the dealership and they cannot provide me with a car or transportation while trying to “diagnose” the problem. At this point, the situation feels unacceptable. I expected far better from GMC, and I would strongly urge potential buyers to consider this before making a purchase. Per my research if a new vehicle has a significant defect, it is likely covered by the manufacturer's warranty or state lemon laws, which require the dealership to repair it at no cost (yes, of course, it is under warranty). If repairs fail repeatedly, you may be entitled to a replacement or a refund. For Immediate Actions for New Vehicle Issues:Document Everything: Understand Lemon Law: If the defect affects safety, value, or use and cannot be fixed after a reasonable number of attempts (often 4), you may have a "lemon". — A very frustrated customer”

“All of Don Franklin Somerset Nissan staff treat us like family!! That’s why we always come back to buy from them as well as have our cars & trucks serviced there. We’ve bought 7 vehicles from the same group 😄 Highly recommend them!”