Herb Gordon Subaru

“I just went in to get a service for my Subaru I thought was going to be expensive having to do with my key fob. They serviced it for free!! Brandon Le was so kind. I also needed to get mats for my car because mine blew away having been put on top of my car when my husband vacuumed it. I drove off not seeing them. They also gave me a set for free I am so thankful for Brandon Le he was so very kind and helpful to me. If you need a new car see him! He is honest and professional and very helpful! He said he wants to get across Subaru has the best customer service and it is really true. They also lend you a car for free when you get your car serviced. I have always been impressed with that. Thank you Brandon Le and Subaru”

“This is my unbiased and unapologetic review of Herb Gordon Subaru. Their Sales Department is Phenomenal! Michael Roy, Michael Sarecky and the rest of the sales team go out of their way to make sure that you are making a smart well informed decision based on knowledgeable information not simply on gut feelings like 90% of other dealerships sell you cars. On the other hand, the Service Department does have great service advisors but they do have a bunch of untrained or incorrectly trained "kids" or young folks that need to be retrained. Some of These young kids cross thread and overtorque the lug nuts when performing a simple task such as tire rotation. Ask me how I know!? My Cars have also come aut of the delaership with small parts and clips missing. No big deal. But Cross Threading the Lug nuts onto the studs more than once is insane. So some areas of the Service Department could use a serious workaround because I have Called in many times to Speak to the Sevice Manager Greg Edwards but I NEVER, EVER received a call back even after leaving him many voicemail messages. So, they have lost a loyal customer. I am no longer recommending Herb Gordon as the "Go To" delaership to have your Subaru Serviced or Repaired... You can certainly Buy your Certified Pre Owned or Brand New Subaru there but go to a trust worthy Shop to get your vehicle serviced instead.”

“This was my first time buying a new car so I was a bit nervous. My family and I had a great experience working with everyone! My salesperson, Luke, was very helpful and quickly responded to all my inquiries before even going up to the dealership. It was over an hour drive but I think it was worth it! Everyone was nice and helped me get a great deal on the exact car I wanted. I’d definitely recommend this dealership to others because it seems they really care about their customers. I am now a proud owner of a Subaru Crosstrek :)”

“We had been to multiple car dealers and were just about fed up with how they operate. And then we discovered this one! What an awesome experience. Really nice people, no pressure, honest dealings. Andrew Huon was our sales person and he was quick, efficient, and polite. Mike Sarecky (the manager) was extremely helpful, friendly, no pressure. And Shawn, the business manager, was also so quick, efficient, helpful and competent. The experience was so pleasant, and different from other dealers, that this dealership will forever be my first choice for car buying.”

“I recently brought my car to Subaru for a wheel alignment and had a very positive experience. What really stood out was my service advisor’s Vitaliy excellent communication. Whenever I had a concern or question, he took the time to double-check and make sure everything was addressed properly, which gave me a lot of confidence in the service. The alignment was completed efficiently, and I immediately noticed how much smoother my car drives. Overall, the professionalism, attention to detail, and clear communication made this a great service visit, and I would happily return for future maintenance.”