Nissan of Silsbee

“I rarely leave negative reviews, but I feel it’s important to share both the positive and the negative aspects of my experience with Nissan of Silsbee. On June 8, 2026, my 2020 Nissan Altima was towed to Nissan of Silsbee while I was at MD Anderson with my wife during her thyroid cancer surgery. The vehicle was diagnosed with a head gasket failure and several other issues. The repair process took approximately six weeks, but throughout that time the service was outstanding. I want to specifically recognize Chris, the Service Manager, and Jade, my Service Advisor. They communicated exceptionally well, worked diligently with my extended warranty company, and kept me informed throughout the repair process. Chris even extended a military discount on the portion of the repair that I was responsible for paying. Their professionalism and customer service are the reason I returned to Nissan of Silsbee when another issue arose. On August 5, 2026, my son noticed the vehicle was sputtering and that the engine oil level was low. Because of the positive experience I previously had, I brought the car back to Nissan of Silsbee without hesitation. Unfortunately, this visit has been the complete opposite. The service advisor assigned to me has been extremely difficult to work with. During multiple conversations, I was repeatedly interrupted while trying to ask questions. There were several instances where information was communicated one way, then immediately corrected or changed, leaving me confused about what was actually being diagnosed. Rather than helping clarify the situation, the conversations became increasingly confrontational. Most concerning, however, was being hung up on twice during phone calls. Regardless of the circumstances, that is not an acceptable way to treat a customer. I brought the vehicle in because I was concerned that the engine oil level was low. I was informed that the vehicle needs a throttle body assembly, and while I authorized that repair, it still does not explain why the oil level was low. To my knowledge, the only place this vehicle has been serviced over the last several months is Nissan of Silsbee. During our conversations, the advisor repeatedly emphasized that the vehicle has a new oil pan. I understand that, but that does not address my concern. The vehicle also received an oil change at Nissan of Silsbee after the engine repairs. If the oil level is low and there is no evidence of an external leak, then it is reasonable to ask whether the oil level was correct after the previous service. Instead of having that discussion, I was met with defensiveness and poor communication. When I went to pay the agreed 1443.60, they came at me with around 1890 for repairs. Told them there was a mistake and they dropped it to 1622. Still not the agreed price. Mistakes can happen at any dealership. What matters to customers is how those mistakes are handled. I wasn’t looking for an argument—I was looking for accountability, an explanation, and a solution. Since then, I’ve begun working with Hope, another service advisor, and she has been pleasant, professional, and easy to communicate with. I sincerely appreciate her willingness to listen and help. I truly hope management takes this review as constructive feedback. My first experience with Nissan of Silsbee demonstrated exactly how a dealership should treat its customers, which is why I returned. Unfortunately, this second experience has fallen well short of that standard. Until there is better communication, accountability, and customer service, I cannot rate this experience higher than one star. Twin city Nissan still is my go to. My fault for trying to find something closer.”

“Took my 2018 Altima in to the service department of Nissan of Silsbee . Was having issues with starting and shifting. This is where I purchases my car several years back and they handled the sale extremely professional. But let me tell you? These folks have service down like a fine tuned machine. I received Personal attention, Prompt Service from Brie , who referred me to Lauren in the service dept. Brie called to check in just as a courtesy to make sure I was being taken care of. Lauren , in service called within minutes. Had me lines out for service the next morning and was waiting for me when I got there , o Was able to get a loaner car that was ready to go and by day 2 , I was driving my repaired, smooth running car. It was also spotless , which was like icing on the cake. In addition , I received two follow up calls to make sure all was working properly and that I was satisfied. They are absolutely the most professional company I have had the pleasure of working with. Customer service is at the top of their game. Nissan sets the bar really high in both sales and service. All done in a kind a professional way! I know this, I won’t go anywhere else for my car needs, that’s for sure!”

“Joe and Sonja were great in assisting we the purchase of our 2025 Traverse! They answered all questions and made us feel comfortable with our purchase. I would highly suggest them and Nissan of Silsbee. Joe sold us and Sonja finished the process. Total quality representatives of your dealership.”

“This was by far the best buying car experience we have had!! Everything went so smooth and the Salespeople we had were A+++. Kerri was still training and Bob was so kind to assist . These 2 are just awesome!! And they gave us such a good deal on our trade in we could not refuse !!! Everyone was just so helpful, Elizabeth in finance who was so sweet , and the 2 tech people who helped get our Nissan connect straight , and also I did not catch his name but the guy who re-did all our paper work the next day to get my name added to it . We appreciate All of you !! You all are awesome !! Thank you , if you want a great car/truck buying experience go see Silsbee Nissan ❤️”

“I recently purchased a 2026 Nissan Frontier from Nissan of Silsbee, and the experience was outstanding from start to finish. Joe Hinson and Houston Sonnier were great to work with—friendly, knowledgeable, and genuinely focused on helping me find the right truck. They made the entire process easy, stress-free, and enjoyable. I'm extremely happy with my new Frontier and the excellent customer service I received. If you're looking for a new vehicle and want honest, professional people to work with, I highly recommend Nissan of Silsbee. 10/10 experience! Thank you, Joe and Houston, for making this such a great purchase experience! 🚙”