ED MORSE FORD

“Mikey, the Kia service advisor, is simply the best. He's super personable and professional, and ensures I'm getting done what I need to keep my car in good shape.”

“I am posting this review after multiple attempts to resolve this matter directly with the dealership, in the hope that someone with the authority to help will see this, hear these concerns, and help bring this matter to a proper resolution. On 03/18/2026, I purchased a 2020 Kia Niro EV Certified Pre-Owned vehicle from Ed Morse Ford Kia in Sierra Vista. A Certified Pre-Owned vehicle should provide confidence in safety, reliability, and proper post-sale support. Before delivery, I was informed that a warning light had appeared, so the vehicle was sent back to service. I was later told no issue had been found. However, the same warning light appeared again the day after I took delivery, making it clear the vehicle had been delivered with an unresolved pre-existing issue. When these warnings activate, the vehicle can brake unexpectedly, make loud noises from underneath, and create serious drivability and safety concerns. Despite reporting the issue shortly after purchase, there has still been no final resolution. I have received repeated delays, changing explanations, and no clear timeline. Before even reaching my first payment date, I am still dealing with unresolved warning lights and serious drivability concerns, and I rely on this vehicle for my daily work, which makes the ongoing lack of resolution especially concerning. Yesterday, I wrote directly to the General Manager, but did not receive a response. Additionally, both the sales paperwork and verbal representations at the time of sale indicated no outstanding recall. However, the official Kia Owners system currently shows 1 incomplete safety recall for the vehicle. A second key documented as owed at the time of sale has still not been provided. This has been an unnecessarily difficult experience, and I remain hopeful for a proper resolution. I am simply asking for the vehicle I purchased to be properly repaired, made safe and reliable, and for this matter to be handled with the professionalism and urgency it deserves.”

“I had an amazing experience at the dealership. Sam,Chris and Sam's partner treated me as if I was part of their family. I would highly recommend anyone who is looking for a vehicle to go visit them pressure free and amazing group of guys”

“Brought in a vehicle with a check engine light. Purchased a Zurich warranty from lawley when new vehicle was bought. Service department told me I would have to pay the full amount until Zurich reimbursed which could be 4-6 months or have the option of leaving my car until Zurich paid. Contacted Zurich after my vehicle was dropped off and they stated that's not how it should work. When I called up the service department he told me he has been doing this for 6 years and this is how it works that I could take it to another shop if I felt they were being shady. I contacted Sierra Toyota and they said they will work with the warranty company and I should only be responsible for the $100 deductible. They said they have never had anyone pay the full amount until a company reimbursed them which is exactly what Zurich stated to me. Great customer service on Sierra Toyota first time using them but my Honda odyssey will for sure be traded in for a Toyota Sienna or Highlander when the time comes.”

“I was hesitant about buying a car from out of state—especially from across the country—but Sam Alejandro made the entire experience smooth and stress-free. He kept me informed every step of the way and went above and beyond to ensure the car was properly shipped and delivered. Big thanks as well to Cheyenne, Kent, and Rusty for their teamwork in helping me purchase my Toyota RAV4. I truly appreciate the excellent service from everyone involved!”