CARMAX TURNERSVILLE

“Sometimes you do not truly know a company's values until something goes wrong. Our experience with CarMax Turnersville proved exactly why they deserve five stars. My husband and I recently purchased a Jeep from CarMax Turnersville. Shortly after our purchase, we brought the vehicle in for service so CarMax could address a few items they had agreed to take care of, including correcting an issue with the running board and replacing a damaged spare tire. From the very beginning, our sales consultant, Lou, made us feel like valued customers. He was knowledgeable, professional, and genuinely committed to making sure we had a great experience. Lauren also assisted with resolving the running board issue, and we appreciated her help. While the vehicle was being serviced, Christian, one of the technicians, discovered a hidden issue that was not apparent during the original inspection. He found several holes that had been drilled into the vehicle's frame by a previous owner. George from the Service Department confirmed the finding, and Andrew, the Service Manager, contacted us personally. Andrew explained that CarMax could not, in good conscience, return the vehicle to us because the frame had been compromised, creating a serious safety concern. While hearing that news was disappointing, we immediately appreciated that CarMax chose to put our safety above everything else. From that moment on, the entire Turnersville team demonstrated what exceptional customer service truly looks like. Andrew kept us informed throughout the process, Doug, the Sales Manager, made certain we were taken care of every step of the way, Lou once again guided us through finding a comparable replacement Jeep, and Shannon checked on us several times simply to ensure we were comfortable and well cared for. What impressed us most was not that a hidden issue was discovered. What impressed us was how CarMax responded. No one made excuses. No one minimized the problem. Every employee focused on doing the right thing and ensuring that we left with a safe vehicle. In today's world, that kind of honesty and integrity is rare. CarMax transformed what could have been a frustrating experience into one that earned our complete trust and loyalty. Our sincere thanks to Lou, Andrew, Doug, Christian, George, Shannon, Lauren, and everyone at CarMax Turnersville. Each of you played a role in turning an unexpected situation into an exceptional customer experience. Your professionalism, integrity, teamwork, and genuine concern for your customers did not go unnoticed. People can sell cars. Character builds trust. The team at CarMax Turnersville demonstrated both, and that is why they have earned our business and our recommendation to anyone looking to purchase a vehicle.”

“As active duty military in the Navy, Bobby made the whole process of buying our car very easy. We had a lot of questions about buying a car out-of-state and then registering at my next duty station. We reserved the car the night before, Bobby reached out to gather further information, and everything was ready when we arrived. Art was the last guy we talked to when it came to finalizing the paperwork. Thank you Bobby for your help!”

“The members of Carmax was polite, understanding, and helpful. The wait was not long. Sal (My sales rep) was just as concerned as I was and kept in close contact through the whole process. I recommend Carmax!”

“It’s been about 2 months since I brought my car from this location, and overall the experience was great! I did most of my application online so in person was smooth. My sales consultant was Jacob and he was amazing! Before I left the lot I did express how the car felt off while driving and he assure me that someone from my state will take a look at the car. After going to two locations everyone kept saying that there’s nothing wrong with the car but it feels different from when I’m driving others cars so at this point I’m thinking maybe Nissans just drive this way ? I don’t know. I also had a problem with registering my car in my state due to the car being sold to me with tints and after 1 month of me constantly calling CarMax they finally was able to get the tint removed. This in no way ment for this location but CarMax”

“As always, Sal did an outstanding job assisting me with the purchase of my Mercedes Sprinter Van. This is not my first experience working with him, and he consistently provides exceptional customer service, professionalism, and attention to detail. Sal made the entire process smooth and stress-free from start to finish. He was knowledgeable, responsive, and always available to answer my questions and ensure everything went seamlessly. His commitment to customer satisfaction is second to none. If you're in the market for a vehicle, especially a Mercedes Sprinter, I highly recommend working with Sal. His expertise and dedication make the buying experience enjoyable and efficient. Thank you again, Sal, for another excellent experience!”